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Maggie31965097hp7t
Participant
September 23, 2023
Answered

My plan being shown on the website but not on the creative cloud app

  • September 23, 2023
  • 1 reply
  • 1453 views
I am having a problem regarding the creative cloud app. You see, I made an adobe account on an older device and had paid for the all the apps package under my student account. However, I now have a new device and am unable to download the apps for this computer. 
 
I installed creative cloud, and when I click on 'my account' in the top right corner, it brings be to the website & shows the plan under 'my plans.'
 
However, when I open the creative cloud app, it does not show the apps I should have available under 'available in your plan,' such as Photoshop & Lightroom. 
 
Any advice? We don't want to pay for the package again since we already have it, but it's not showing up on the device so I'm confused as to what to do. 
 
P.S. I found that you can only buy the apps on two devices at a time, and this one would be the second. Also, it is a desktop & a Mac, very new version, so I don't believe this is a compatability problem.
    Correct answer D Fosse

    Is that a student license, and are you still a registered student? (otherwise the license is no longer valid).

     

    Have you actually signed in to the CC desktop app? You need to sign in with your username and password, it doesn't happen automatically.

     

    Aside from that, most licensing problems are solved by signing out from the CC app and then signing back in again.

     

     

    1 reply

    D Fosse
    Community Expert
    D FosseCommunity ExpertCorrect answer
    Community Expert
    September 23, 2023

    Is that a student license, and are you still a registered student? (otherwise the license is no longer valid).

     

    Have you actually signed in to the CC desktop app? You need to sign in with your username and password, it doesn't happen automatically.

     

    Aside from that, most licensing problems are solved by signing out from the CC app and then signing back in again.

     

     

    M
    Maggie31965097hp7tAuthor
    Participant
    September 23, 2023

    I think you're right! I am no longer an active student, so I may need to purchase a new plan! I have signed in and signed out of the CC app and that is not working, so I will try purchasing a new plan !

    Thanks for the help!!!!

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