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Participant
November 29, 2023
Question

My plan is useless

  • November 29, 2023
  • 2 replies
  • 157 views
I purchased a plan for a month and paid the amount, but Photoshop does not work! It's because of the scratch disk
 and I want my money back  
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2 replies

D Fosse
Community Expert
Community Expert
November 29, 2023

You can hardly blame Adobe for your disk being full? You need to clear out some disk space on your machine, or get more.

 

Here's the thing: Advanced raster image editing requires huge amounts of memory, much more than any RAM you may have installed. That's not Photoshop; that's just the sheer amount of data it needs to handle.

 

So temporary working data are written to disk. That's the scratch disk. The scratch file contains all history states for all open documents, plus overhead for smart objects etc, so it will be orders of magnitude bigger than your nominal starting file sizes. It can be many hundred times more.

 

Recommended free disk space for the scratch disk should be minimum 150-250 GB, but if you're working with very big files you may need up to a TB.

 

Again, this is not Photoshop. It's data throughput.

Ged_Traynor
Community Expert
Community Expert
November 29, 2023

@as_des2346746 you'll need to contact Adobe support about payment refunds
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
You will need to be on a browser that allows popups and cookies or the icon won't show.
Twitter: @AdobeCare https://twitter.com/AdobeCare

 

What exactly is the issue you're having with the scratch disk