My plans and subscriptions do not work on my student account

Question

I don't know why but in my student account the plan is not visible at all. I have paid for my subscription last month on the 24th, so shouldn't the subscription be on the in my product area. I do not understand.

Instead of deleting the plan, I decided to open another account and pay $9.99 monthly for PS.

So the deal is, how can I delete my student account? or if that's impossible, how do I know if my account is still not active?

ProDesignTools · Answer

Hi,

For any Adobe ID, the subscription plan(s) you are currently subscribed to (including education) are shown here:

https://account.adobe.com/plans

So make sure you are signed in with the correct email(s), and double-check that. If it doesn't agree with what you think it should, then please contact Adobe Customer Care to help sort it out:

https://helpx.adobe.com/contact.html

We are mostly fellow users here so cannot change your subscriptions. Note that all plans are refundable with 14 days if there is anything different from how you want it.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded