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Participant
September 24, 2022
Question

My screen goes partial black and objects jump around on the screen when I am scrolling or move the m

  • September 24, 2022
  • 1 reply
  • 93 views

My screen goes partial black and objects jump around on the screen when I am scrolling or move the mouse. Thankful for help if someone might have a solution. Thanks, Johan

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1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
September 26, 2022

Sounds like a graphics card issue.

Can you send some specs? Go to Photoshop help menu>System info.

Copy and paste the details here.

Participant
September 27, 2022

Hi Kevin

Thanks so much for your answer. I just talked to the support in India and they shared the screen and fixed it in 30 seconds. Something happened between Mac and Photoshop and had to do with a version of Mac that didnt correspond properly. (or if it was the other way around)