Need help deducing something

Forum|Forum|5 years ago
December 16, 2020
2 replies
319 views

I'm hoping this trove of smart PS users can help me out. What would cause PS to not show midtones and shadows and convert them to essentially black (left #1) versus the correct view (right #2)?

How to

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L

Lumigraphics

Legend

How do you know what tones are present? Have you checked with a different image editor? What kind of files, what version of PS, what operating system, have you done any editing. etc etc.

golaureeAuthor

Known Participant

How do you know what tones are present?
The one on the left was a screenshot of an entire PS interface sent to me by a customer of mine (I sell digital images) who said that all of the darker colors in the image looked black. When I saw the Color tile, I quickly noticed that all of her midtones and blacks appeared black even in that.

Have you checked with a different image editor?
She tested the file on another computer with PS and it appeared normal. So she deduced that it must be something with her computer's PS setup.

What kind of files, what version of PS, what operating system, have you done any editing. etc etc.
PNG file, PS 22.x, MAC

Even though it's not my file causing it, I am still super curious as to what might cause this to happen to better understand for future reference.

golaureeAuthor

Known Participant

c.pfaffenbichler

Community Expert

What is the image’s Color Space?

Have you verified if the Screen Profile might be faulty by setting it to sRGB (purely for testing)?

golaureeAuthor

Known Participant

The one on the left was a screenshot of an entire PS interface sent to me by a customer of mine (I sell digital images) who said that all of the darker colors in the image looked black. When I saw the Color tile, I quickly noticed that all of her midtones and blacks appeared black even in that. She tested the file on another computer with PS and it appeared normal. So she deduced that it must be something with her computer's PS setup. But now I am super curious as to what might cause this to happen.

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