Neural Filter - Disabled because of Error Message.

Forum|Forum|2 years ago
July 3, 2023
1 reply
985 views

Recently, a few members on DPReview Retouching forum, have expressed issues they are now having with getting Error Messages when trying to use the Neural Filters. This error messages appears to have been something recently created, and they are thinking it may have to do with recent updates.

One user has stated that: Before a couple of updates, the Neural colourize filter worked and now it doesn't. "We've temporarily disabled this filter due to an error" is what I get when I try to colourize a project in CC and the Beta versions.

Anybody else experiencing this issue, and has anybody found a solution to this problem? It appears to be a WINDOWS based problem so far, because I have a MacBook Pro, and I am not experiencing this issue. Any help would be appreciated.

Windows

Sameer K

Community Manager

Hey, @byronw41971227. Welcome to the Photoshop community. I'll need more info to help you figure this out. Please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share it with us.

Does this happen only with the Colorize Neural Filter?

Try these things & let me know the outcomes:

Try with a different set of images that has an identifiable face.
Try Photoshop Beta from the Creative Cloud desktop app - the Neural filter models will be downloaded separately.
Try the steps shared here by Jeff: https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-neural-filters-not-working-quot-we-ve-temporarily-disable-filter-because-of-an-error-quot/idi-p/12331795

Let me know how it goes. Thanks!
Sameer K

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded