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Participating Frequently
July 20, 2023
Question

Neural filters still crashing PS

  • July 20, 2023
  • 5 replies
  • 894 views

Version:  24.6.0 20230615.r.573 15cc86e x64
Platform: Windows 11 Pro
OS Version: 10.0.22621 Build 22621
Basic Steps to reproduce: Run PS, open an image, select 'neural filters' from the filters drop-down menu.
Expected result: Neural filters open, instead I get a CTD (immediately crashes to desktop). 

Other thoughts: 
Ok, so I decided to keep my subscription a little longer in the hopes that some of these issues would get ironed out - but go to use PS today to make some product ads, and wouldn't you know it, even after an update to the freshest version Photoshop (both beta and regular) crashes to desktop immediately after clicking neural filters in the menu. 

Running with an RTX 4090 and Ryzen 5800x3d, 48GB Ram - have tried disabling and enabling all of the gpu options in PS as well as every single suggestion I can find here on the forums, and the issue persists. 
Have done an uninstall plus wipe everything, all registry entries, all folders and adobe related files, etc. and the issue is still there. 


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5 replies

Participating Frequently
July 23, 2023

That's fair, I thought perhaps there was a secret chip out there that I wasn't aware of LOL. XD   

That's a nice CPU you got there - I have a couple intel systems but started switching everything over to Ryzen as the cost-to-performance ratio is just too hard to beat, even if the best intel chips outperform AMD by a margin; most of what I'm doing is GPU intensive these days. 

My previous main computer (now relegated to my bedroom for game-streaming) is a 2080Ti w/ 2600x (too lazy but I do have a 3800x to put in it after my recent upgrade) and it just wasn't enough for the ML work I want to do - which pretty well needs at least the 24GB of Vram the 4090 gives me!

Trevor.Dennis
Community Expert
Community Expert
July 22, 2023
quote

Also, do you mean you are running an i3-10300?  

I am unaware of there even being an i9-10300k in existence, or 10300 either lol. 

 

By @LiveAndLetLive

 

I was thinking I should check that before posting.  😞  It had a 1 and a 3 and some 00s in it.  The 9 had slipped onto the floor, and was hiding under my desk. 

 

Strangely, the biggest change over my previous i9-7900X  system using Photoshop, is an action that selects my triple screen workspace, and then resets it, happens almost instantly now, whereas it took a couple of seconds on the old system.  I had 64Gb on the old system as well, but Photoshop never seemed to come close to using it's alocated 70% and still created some fairly big temp files, so I stayed with 64Gb on this system. 

 

Participating Frequently
July 22, 2023

Also, do you mean you are running an i3-10300?  

I am unaware of there even being an i9-10300k in existence, or 10300 either lol. 

Participating Frequently
July 22, 2023

Yes, I said in my post that I have tried both regular PS (full release) and Beta

quote

even after an update to the freshest version Photoshop (both beta and regular) crashes to desktop immediately after clicking neural filters in the menu. 

Turns out it was a far more innocuous issue and I had to run PS as admin - which means the issue must have changed since the last version I had installed because I always ran in admin previously due to being unable to click drag in and out of PS without it, and it didn't work then either.

 

Glad to see it wasn't something as bananas as needing to check 'Use old GPU mode' when I'm running one of the newest and arguably the most powerful consumer-level GPU currently available on the planet. 


Thank you for your help - I'm happy to report everything seems to be working fine now (provided I run Photoshop in admin which is a little sus but OK lol). 

Trevor.Dennis
Community Expert
Community Expert
July 21, 2023

Have you tried the full release and beta versions?

Neural filters used to crash my old system every time, and nothing I tried fixed it.  This was a i9-7900X system with RTX2070.  I now have an i9-10300K with RTX4080 and have no issues with Neural filters at least.  Your system sounds reasonably modern so you'd hope it was not a compatability issue.

 

You say you have tried all of the GPU modes.  Does that include Deactivate Native Canvas, and Older GPU in Prefs > Tech Previews?

Is the video card driver up to date?

We usually get a major update of thge full release during MAX, which I think is October 10th, so if nothing else works, I'd at least hold out for that.