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Answered

Neural Filters Stopped Working

Neural filters (superzoom) used to work but now there's an error:

'Could not complete the Neural Filters command because of a problem using the Adobe Color Engine.'

As advised on other posts, the mysterious Folder '23' contains nothing.

Mac OS 13.2.1

Pshop 24.1.1

Correct answer CShubert

Hi @Phoenix15 sorry to hear this. Testing here shows the filter working as expected.

Let's make sure we're in a default state and there are no stale settings somewhere:

Restore your preferences using this manual method:

Does it work correctly?

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

Thank you,

Cory

Participant

I have the same when using superzoom on cmyk images. A workaround is to do superzoom in rgb mode, then convert to cmyk.

Known Participant

OK that's sorted it, I can now Superzoom again. Thanks.

Correct answer

Community Manager