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Participant
January 22, 2023
Question

New account

  • January 22, 2023
  • 5 replies
  • 176 views

I created an account on this email address [email removed by moderator] and i cant join it at all

This topic has been closed for replies.

5 replies

jane-e
Community Expert
Community Expert
January 22, 2023

 

@Mahmoud25539639rap7 

can I change the email address that I used to create the account and use another one?

 

Again, this is a user forum and we cannot see your account details. Contact Adobe Customer Care.

 

Jane

 

Participant
January 22, 2023

I am not able to access the gmail account that I used to create the adobe account. So, I am not able to access the confirmation email sent by adobe.

can I change the email address that I used to create the account and use another one?

jane-e
Community Expert
Community Expert
January 22, 2023

@Mahmoud25539639rap7 

The student account is for all-apps, not just for Photoshop. I see that there is a special deal if you pre-pay by January 31. Is this what you have?

We cannot see your billing information on this user-to-user forum. You will need to contact Adobe Customer Care directly.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

If you can't find out why your browser is blocking Chat, you can also send a tweet to @AdobeCare.

You can find phone numbers for your area here (you may be on hold):
https://helpx.adobe.com/contact/phone.html 

 

Do not respond to PMs, as they will be scammers.


~ Jane

Participant
January 22, 2023
I tried to make a new account for getting photoshop application with new student plan monthly paid for an year
jane-e
Community Expert
Community Expert
January 22, 2023

I created an account on this email address [email removed by moderator] and i cant join it at all

By @Mahmoud25539639rap7

 

We need mre information please. What did you create an account for and what are you trying to access?

 

This is a public forum and your email address was removed to protect you from scammers.

 

Jane