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Participant
August 28, 2022
Question

New Computer, Install Photoshop CS6

  • August 28, 2022
  • 2 replies
  • 183 views

Hi everyone,

I recently got a new laptop (windows based). My old laptop (also windows based) was my late father-in-laws. That laptop had Photoshop CS6, and I would like to transfer it to my new laptop. I have tried registering the product under my account and entering in the serial number, but it tells me "The serial number provided has an invalid format". How can I get Photoshop CS6 on my new laptop?

Thank you!!

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2 replies

@mj
Community Expert
Community Expert
August 29, 2022
Kevin Stohlmeyer
Community Expert
Community Expert
August 29, 2022

You'll need to contact Adobe Customer care. If it was previously purchased under a different account, you may not be able to activate it under your account.