New Documents Preset File

Forum|Forum|2 years ago
November 16, 2023
7 replies
315 views

Does anyone know why this is happening, and is there a way to fix it?

For quite some time I have been seeing this warning when closing my PS application. It has continued to persist through several updates. I have uninstalled and re-installed PS to no avail. My hair has turned white dealing with this. Or, it could be that I'm just old.

This is in PS 12.0.1 in WIN10 Pro.

Any help will be greatly appreciated!

Windows

This topic has been closed for replies.

J

JudsonRAuthor

Participating Frequently

"Running As Admin" first gets me "New File / Unable to Load, the Cloud isn't syncing".

Selecting "Open" shows me one of my image folders with previously-created files. I have no problem opening those.
I then created a New File (from the New Documents dialog) and that opened without being a non-saveable AI document, which is another issue I've been experiencing.

However, when closing, I am still seeing the "Can't write new documents preset file", even after running as Admin.

BTW, these are my PC specs:

Do you know where that file lives?

Kevin Stohlmeyer

Community Expert

@JudsonR What happens if you go to the Photoshop.exe application shift+right-click and choose run as administrator. Do you get the same error?

J

JudsonRAuthor

Participating Frequently

Deepest apologies!

I'm using Photoshop 25.1.0! (No idea where the "12" came from.)

Can we start over?

Kevin Stohlmeyer

Community Expert

@JudsonR you may be up to date with your OS but that means you've most likely caused the issue. CS5 may work on Windows 10 but there are no guarantees and with continued updating you roll the dice. There is a newer Photographers bundle from Adobe - https://www.adobe.com/creativecloud/photography/compare-plans.html