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Tim LaBreche
Participant
October 15, 2022
Question

New iMac not opening Files in Photoshop, but will in Finder

  • October 15, 2022
  • 2 replies
  • 179 views

Setting up a new iMac at my home office and installed my Creative Cloud account.

Installed Dropbox and all of my files loaded.

I went to open JPG's and PNG's in Photoshop and I get the error message:

 

"Could not open “file-name.jpg” because a JPEG marker segment length is too short (the file may be truncated or incomplete)."

 

The thumbnail previews are also not showing up in Bridge, but they do in Finder and I can open them in Preview.

 

The files can be previewed and open without any problems on my iMac at work. Any thoughts?

 

* I have just deleted Bridge and restarted. i can now open jpg's and png's in Photoshop through Finder. But if I try to open a Photoshop file through Photoshop, it won't. If I try to open via Finder, it opens without issue.

 

Specs:

Apple M1 chip with 8-core CPU with 4 performance cores and 4 efficiency cores, 8-core GPU, and 16-core Neural Engine, 16GB unified memory, 1TB SSD storage
This topic has been closed for replies.

2 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 15, 2022

Are you sure that the files transferred correctly to your computer? Some systems are more fault-tolerant than others.

ABAMBO | Hard- and Software Engineer | Photographer
kglad
Community Expert
kgladCommunity Expert
Community Expert
October 15, 2022


check that account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com


then if that shows your subscription is active, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that fails to fix the problem, reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

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