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T
troysup
Participant
November 12, 2020
Question

New Photoshop 2021 will not any files. I get an error message.

  • November 12, 2020
  • 6 replies
  • 487 views

I cannot load any file.

After I get this error message in Photoshop I cannot close it.

I have to call on Windows Task Manager to force it closed.

I erased all versions I had and downloaded it again with the same reaction.

Any ideas?

Troy

    This topic has been closed for replies.

    6 replies

    T
    troysupAuthor
    Participant
    November 12, 2020

    I first tried and succeeded at putting RAW 12.4 back on my computer. This did not change anything. 

    Finally I removed Photoshop 2021 again and re-installed Photoshop 2020 with RAW 12.4

    I am now back up and running.

    Adobe has a problem here as best I can tell with Raw 13 and/or Photoshop 2021 or a combo of both.

    Troy

    J
    JRG45
    Participant
    November 12, 2020

    Another unhappy chappie here. Same problem, frustrating. Hope a fix is quickly in the pipeline.

    Clicks

    Bojan Živković11378569
    Community Expert
    Bojan Živković11378569Community Expert
    Community Expert
    November 12, 2020

    Here is official page with known issues https://helpx.adobe.com/photoshop/kb/known-issues.html

    Your issue seems to be common due to new system requirements.

    T
    troysupAuthor
    Participant
    November 12, 2020

    Bojan, thank you.

    Yet, I do not understand Adobe having to address system modifications for their newest versions to execute properly. This just seems to be and a burden the normal user is not used to.

    Turn your GPU off etc. How many even know what a GPU is or how to get at it without the explanations in the Adobe work-arounds. Why would Adobe even attempt to release this version if those types of modifications have to be made.

    In other words, I think it is a mess.

    Thanks again.


    Troy

    C
    CorgiAddict
    Participant
    November 12, 2020

    Exactly the same issue here, too. Sometimes just an empty popup window without a message appears, too (it's the same shape as the program error message). When it happens, it seems: Task Manager, End Task is the only way to close Photoshop 2021. Like a previous poster said, Photoshop 2020 works fine, but Photoshop 2021 has these program errors constantly, for just about every action, even closing it!

    ColdForest
    ColdForest
    Inspiring
    November 12, 2020

    Yup, same here. The latest version is essentially unusable for me; 2020 works perfectly fine. I also see the PS 2021 crash when attempting to edit photos in PS from LR 10 (a crash report is generated each and every time); uninstalling 2021 and re-using PS 2020 for the 'edit in PS' from LR 10 works fine.'

     

    I've tried resetting preferences, uininstalling all previous versions, etc. and always the same error in PS 2021. I ended up going back to installing PS 2020 and will continue to use this until 2021 is fixed. Sigh...

    ColdForest
    ColdForest
    Inspiring
    November 16, 2020

    In my case this was *not* a system requirements issue. Instead turning off "Use Graphics Processor" fixed this. Why this setting resuls in so many problematic behaviours (e.g., inability to *close the application*??) is a mystery. As I've mentioned in this thread https://community.adobe.com/t5/photoshop/photoshop-2021-ver-22-0-0-crashes-right-after-opening/m-p/11597710#M484846 a real time suck figuring this out...

    L
    lewisj30712538
    Participant
    November 12, 2020

    Im having the same exact issue. I even tried to reach out to Adobe to no response.

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