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Question

New Photoshop update - Library items place in document as white boxes

Forum|Forum|4 years ago
July 20, 2021
5 replies
907 views

Just updated to the newest version of Photoshop (Mac OS 11.4), and all library items (vector) place into the document as if they are JPEGs, with solid white boxes behind them.

I confirmed this several times in multiple previously finished documents, then created a brand new document (1 layer, black only) and when I dragged a vector library item to the workspace it came in as a solid white box.

Sorry, no screen grabs to share ... I immediately downgraded due to deadlines.

macOS

This topic has been closed for replies.

M

MRobertson_NCAuthor

Known Participant

I have reset PS preferences. As you can see from the image below:

1. Transparency is working correctly (file is a 24 bit PNG)

2. Some AI images display correctly, some do not. All have worked correctly in the past, many for years. (Images on bottom right are stacked Live Nation logos in red & black and white only ... both are incorrect, while the horizontal Live Nation logo in white displays correctly bottom left.)

melissapiccone

Community Expert

I sent you a PM. If you can share the images with me and can open them and see what happens in my PS.

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

M

MRobertson_NCAuthor

Known Participant

Apologies for the delay—I had to run out to a meeting. I'm still digging through this here, but may take you up on that offer if my search continues to find nothing.

I work in concert promotion and have made (no exaggeration) tens of thousands of banners and digital assets using these AI logos, both embedded and from my CC Library. The fact that these images are displaying with low-res previews and white backgrounds regardless of how I place them in Photoshop is a head-scratcher, and the fact that it only started happening after the upgrade/downgrade I performed this morning is telling—but not telling me anything useful.

I'm organizing some new projects at the moment, but will dig back into this in a bit and may take you up on that offer. Thanks again!

melissapiccone

Community Expert

I can't reproduce your issue. I don't know what would cause it. Try starting with a blank layer - nothing in it, just transparency to make sure PS is allowing transparency - just to make sure you didn't change the color space or something weird. Next step would be to reset your preferences.

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

M

MRobertson_NCAuthor

Known Participant

I've already tried every other standard troubleshooting technique I can think of (PS user since '94)—I'll reset the preference completely and see if that eliminates the issue.

D

DaveJCummings

Community Expert

I tried to replicate what you're talking about and I couldn't do so. Did you check the vector file to ensure that there's no white background to your vector image?

M

MRobertson_NCAuthor

Known Participant

No, these library images have worked correctly for (in some cases) years, right up until I upgraded Photoshop.

M

MRobertson_NCAuthor

Known Participant

Anyone have any thoughts? These are AI logos from my CC library. They, until less than an hour ago, were placing into my document cleanly and without white backgrounds.

I have confirmed that placing these as embedded images from the source files (rather than from the library) produces the same result.

Is this just some preference somehwere that has gotten corrupted? The issue started with my upgrading to the newest version, but I have since downgraded and restarted—same results.

M

MRobertson_NCAuthor

Known Participant

Disregard ... now also happening with downgraded version. This was not happening in the previous version an hour ago, but now not sure of the cause.

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