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rykerwraps
rykerwraps
Participant
July 30, 2023
Answered

New Photoshop won't open any files or close

  • July 30, 2023
  • 2 replies
  • 1476 views

After the latest update I cannot open any psd file or import any other type of file, it just sits there.  When trying a psd file I get a progress bas but then nothing.  When trying to close PS it gives me a program error. Already tried disabling the GPU, generator etc etc.  Uninstalled and reinstalled with same problem.  Is this a known issue?

Adobe Photoshop Version: 24.7.0 20230719.r.643 efe3886 x64
Number of Launches: 181
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.3208
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 2592 MHz
Built-in memory: 65380 MB
Free memory: 41332 MB
Memory available to Photoshop: 51280 MB
Memory used by Photoshop: 69 %
Crash Handler: Adobe
DCX Version: 7.1.5
SAM SDK Version: 4.1.4
ACP.local Status:
- SDK Version: 3.2.0.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.5.3.1
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 4.0.0
Content Credential Helper Version: 0.5.3
D3D12Warp renderer: Disabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Highbeam: Enabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 0
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
GPUDeny: 0
GPUForce: 0
useGPU: 0
useOpenCL: 0
isGPUCapable: 1
GPUName: NVIDIA GeForce GTX 1660 Ti
GPUVendor: NVIDIA
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 5,979 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 0
UseOpenCLChecked: 1
Windows remote desktop: 0
Windows available feature level: 12.1
Windows required feature level: 12.0
Windows has required feature level: 1
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=-1920, bottom=1080, right=0
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    Correct answer rykerwraps

    OK new info. Rolled back 2 versions.  still no go.  deeleted the PS preferences folder and the old version worked.  Upgraded to newest version but deleted the preferences folder again before starting new version.  Its working now.

    2 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    July 30, 2023

    @rykerwraps 

     

    I was about to suggest deleting preferences manually (to allow the file to be restored), but I see you've found that already! Thanks for reporting back, and I'll mark your answer "Correct".

     

    Jane

     

      A
      AIE - Zahra Alkarawi
      Participant
      December 25, 2023

      can I get a bit more of a summary of what you did i seem to be running into the same problem after the new update

        rykerwraps
        rykerwrapsAuthorCorrect answer
        Participant
        July 30, 2023

        OK new info. Rolled back 2 versions.  still no go.  deeleted the PS preferences folder and the old version worked.  Upgraded to newest version but deleted the preferences folder again before starting new version.  Its working now.

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