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Inspiring
May 10, 2023
Answered

New to Mac... it is driving me nuts

  • May 10, 2023
  • 3 replies
  • 1201 views

Hello everyone,

 

I'm simply and desperately trying to open a JPG file in Photoshop from Documents->Pictures->SSL. I've done that a million times before on a PC, but simply cannot figure how to do so on a Mac.

 

I get into that SSL folder, and I do see the list of files. But, all files are dimmed. Mind you, those files are on my iCloud Drive.  See the attachment...

 

Can someone help me out here... I'm stuck!

 

Regards,

 

-Ron

    This topic has been closed for replies.
    Correct answer Conrad_C

    This might not have anything to do with Photoshop or JPEG specifically. The screen shot shows files with circular progress icons, and up arrows. That means macOS thinks they are not finished uploading to iCloud from wherever they are being uploaded. macOS won’t let any application use those files until it thinks the files are 100% complete on the server. This problem is outside of Photoshop, because it’s about macOS syncing with iCloud. (If this was happening in Windows, it would be about Windows syncing with OneDrive.) When those icons go away, the files should be available to open.

     

     

    A lot of them look like they’re probably small files, so if they’ve been that way for a while, you’ll want to troubleshoot what is holding up the syncing. For example, did the files start syncing up from someone else’s laptop, but they closed it and walked away from the network before the files finished uploading, so they’re not finished? Something like that.

    3 replies

    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    May 15, 2023

    As a test, why not try copying one of those files to the mac from iCloud

    will it open now?

    seems like an issue with iCloud drive, not something I use for file storage - although I'm a very long time Mac user. 

     

    I hope this helps
    neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
    google me "neil barstow colourmanagement" for lots of free articles on colour management

    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    May 15, 2023

    After that if you still can't open files then 

    Perhaps try a thorough reset of Photoshop preferences?

    (read this entire post before acting please)

    Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes.

    If they become corrupt then various issues can occur.

     

    Here’s some info on how to do that:

    https://helpx.adobe.com/photoshop/using/preferences.html

    Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually

     

    Manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures all preferences and any user presets which may be causing a problem are not loaded.

    1. Quit Photoshop.

    2. Navigate to Photoshop's Preferences folder.
      macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
      Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

       
      Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
    3. Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings

    4. Open Photoshop.

       New preferences files will be created in their original location.

     

     

    Note re macOS: The user Library folder is hidden by default.

    To access files in the hidden user Library folder, see here for how to access hidden user library files.

    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

     

    Unexpected behaviour may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop. check out the video

    https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

     

    Learn how to access and modify Photoshop preferences and customise per your frequent workflows

    https://helpx.adobe.com/photoshop/using/preferences.html

     

    And here’s an earlier forum discussion as an aid to understanding

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

     

    You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

    Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

     

     

    Before you reset your preferences

    in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

    Quit Photoshop.
    Go to Photoshop's Preferences folder

    Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


      [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

      Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS.

      https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

      In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

      Library will now appear in the list - below the current user's “home” directory. ]

     

    Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

     

     

    Note for those on macOS:

    Preference preservation is affected by macOS permissions,

    you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

     

    If that doesn't fix the issue:

    Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

    Still hanging? 

    Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. 

    Do you still have problems?

     

     

     

    It may even be time to reinstall Photoshop.

     

    It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

    (See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

     

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

     

    Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

     

    I hope this helps

    neil barstow, colourmanagement net :: adobe forum volunteer

    google me "neil barstow colourmanagement" for lots of free articles on colour management

    Conrad_C
    Community Expert
    Conrad_CCommunity ExpertCorrect answer
    Community Expert
    May 13, 2023

    This might not have anything to do with Photoshop or JPEG specifically. The screen shot shows files with circular progress icons, and up arrows. That means macOS thinks they are not finished uploading to iCloud from wherever they are being uploaded. macOS won’t let any application use those files until it thinks the files are 100% complete on the server. This problem is outside of Photoshop, because it’s about macOS syncing with iCloud. (If this was happening in Windows, it would be about Windows syncing with OneDrive.) When those icons go away, the files should be available to open.

     

     

    A lot of them look like they’re probably small files, so if they’ve been that way for a while, you’ll want to troubleshoot what is holding up the syncing. For example, did the files start syncing up from someone else’s laptop, but they closed it and walked away from the network before the files finished uploading, so they’re not finished? Something like that.

      S
      SSL-ADTAuthor
      Inspiring
      May 15, 2023

      Yes, you are right. I was able to resolve the iCloud Drive issue on the Mac, and now I'm able to open files normally.

       

      Thanks all who responded!

       

      -Ron

      Ranjisha Sengupta
      Ranjisha Sengupta
      Legend
      May 13, 2023

      Hi Ron,

       

      Thanks for reaching out.

      Which version of Photoshop and macOS are you using? 

      What happens when you try to drag and drop a file?

      Go to System Preferences under your Apple menu and select Security & Privacy. Click the Privacy tab and go to Full Disk Access. Click the lock and enter your password, then add Photoshop.

       

      You can also try to reset the preferences of Photoshop using the steps mentioned here: https://helpx.adobe.com/in/photoshop/using/preferences.html.

       

      You may want to back up your actions, brushes, etc., before you reset the preferences. Please check https://helpx.adobe.com/in/photoshop/using/preset-migration.html.

       

      Let us know how it goes.

       

      Best,

      Ranjisha

       

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