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tonyr77699257
Participant
June 6, 2023
Question

New to Photoshop - it won't open - error message about procedure entry point

  • June 6, 2023
  • 2 replies
  • 2925 views

Hello, I just installed the latest Photoshop and the beta, and upon trying to open either I get an error message that says:

Photoshop.exe - Entry Point Not Found -The procedure entry point SetThreadDescription could not be located in the dynamic link library - (more in the attached screenshot)

I've scoured the forums and the web and can't find a solution. I'm on Windows 10, i7 with 32GB and 80TB.

Would be grateful if anyone knows a solution. Thanks.

Best regards, Tony

 

    This topic has been closed for replies.

    2 replies

    K
    Kristine25204361wb7y
    Participant
    June 5, 2024

    Having the same issue! This is haulting a project and I am super disappointed. I should never had updated.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    June 6, 2023

    Hi @tonyr77699257 did you install Photoshop on your main C: drive where your System folder and user profile is located?

    T
    tonyr77699257Author
    Participant
    June 6, 2023

    Hi Kevin, I just checked and yes, all the Adobe products are installed in C:\Program Files\Adobe - I did notice during the installation procedures that it said that it was unable to update Creative Cloud.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    June 6, 2023

    Update your Creative Cloud, uninstall the failed install and try again.

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