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Participant
February 6, 2023
Answered

No access on Photoshop 2023 on Mac

  • February 6, 2023
  • 9 replies
  • 721 views

kein zugriff auf Mac Adobe Creative Cloud 2023.

This topic has been closed for replies.
Correct answer Radwan RAY

Well, that was weird.

Unfortunately, I had to delete all data and reinstall everything again 😞

9 replies

Radwan RAYAuthorCorrect answer
Participant
February 6, 2023

Well, that was weird.

Unfortunately, I had to delete all data and reinstall everything again 😞

CShubert
Community Manager
Community Manager
February 6, 2023

Hi @Radwan RAY sorry you are having issues. Your account seems to be fine and should be working.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

jane-e
Community Expert
Community Expert
February 6, 2023

@Radwan RAY 

Where do you live? If you live in a country without access, there is nothing the volunteers on the forums can do to assist you.

 

Jane

Kevin Stohlmeyer
Community Expert
Community Expert
February 6, 2023

Are you certain you are connected to the internet? If you are able to access the web, check your firewall settings to make sure you are not blocking Adobe:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

Participant
February 6, 2023

hi @Kevin Stohlmeyer 

a notice appears that my Creative cloud is not accessible.

TheDigitalDog
Inspiring
February 6, 2023
Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Participant
February 6, 2023

sadly Still the same

Kevin Stohlmeyer
Community Expert
Community Expert
February 6, 2023

Hi @Radwan RAY what do you mean no access? Are you connected to the internet?

TheDigitalDog
Inspiring
February 6, 2023

Try rebooting the Mac, then log out of and back into Adobe Creative Cloud (with of course, net access). 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"