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Radwan RAY
Participant
February 6, 2023
Answered

No access on Photoshop 2023 on Mac

  • February 6, 2023
  • 9 replies
  • 721 views

kein zugriff auf Mac Adobe Creative Cloud 2023.

This topic has been closed for replies.
Correct answer Radwan RAY

Well, that was weird.

Unfortunately, I had to delete all data and reinstall everything again 😞

9 replies

R
Radwan RAYAuthorCorrect answer
Participant
February 6, 2023

Well, that was weird.

Unfortunately, I had to delete all data and reinstall everything again 😞

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    February 6, 2023

    Hi @Radwan RAY sorry you are having issues. Your account seems to be fine and should be working.

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

    Thank you,

    Cory

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    February 6, 2023

    @Radwan RAY 

    Where do you live? If you live in a country without access, there is nothing the volunteers on the forums can do to assist you.

     

    Jane

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    February 6, 2023

    Are you certain you are connected to the internet? If you are able to access the web, check your firewall settings to make sure you are not blocking Adobe:

    https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

     

    R
    Radwan RAYAuthor
    Participant
    February 6, 2023

    hi @Kevin Stohlmeyer 

    a notice appears that my Creative cloud is not accessible.

    TheDigitalDog
    TheDigitalDog
    Inspiring
    February 6, 2023

    Reinstall Adobe Creative Cloud:

    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    R
    Radwan RAYAuthor
    Participant
    February 6, 2023

    sadly Still the same

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    February 6, 2023

    Hi @Radwan RAY what do you mean no access? Are you connected to the internet?

    TheDigitalDog
    TheDigitalDog
    Inspiring
    February 6, 2023

    Try rebooting the Mac, then log out of and back into Adobe Creative Cloud (with of course, net access). 

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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