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Participant
June 1, 2023
Answered

No accesses to the generative AI due to my age

  • June 1, 2023
  • 1 reply
  • 448 views

Hi! 
Could somebody help me to get acesses to the generative AI function in Photoshop Beta. 
It says i am under 18, but I am 22. I dont know where to update my age. 

Furthermore i dont know if it could be a bug due to im on the student supscription? 

Best regards 
Emma

This topic has been closed for replies.
Correct answer jane-e

 

@Emmaandboy 

 

Try this:

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

 

 


If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

~ Jane

 

1 reply

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
June 1, 2023

 

@Emmaandboy 

 

Try this:

Why is the Generative Fill button greyed out if I'm over 18?

If you find that Generative Fill is greyed out for you and you're over the age of 18, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do either of the following:

  • Sign out and sign back in to both the Creative Cloud Desktop app and the Photoshop (beta) app
  • Log into Behance with your Adobe ID and enter your Date of Birth.
  • If you sign in using social sign-in (Apple, Google, and Facebook), ensure that your date of birth in that account is set to public instead of private.

Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.

https://helpx.adobe.com/photoshop/using/generative-fill.html

 

 


If you still have trouble, contact Adobe Customer Care by Chat or by Twitter:
Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

~ Jane