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kimtan01
Participant
November 27, 2020
Answered

No longer able to create new document

  • November 27, 2020
  • 1 reply
  • 460 views

Until recently, I was able to create a new blank document by going to the file and selecting the create option. However, I am no longer able tto create a blank document in this manner. I re-installed a fresh copy of PS but to no avail. Has anyone come across this problem befoe and how can I resolve this issue pleasae?

 

This topic has been closed for replies.
Correct answer nikunj.m

Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're using along with your computers operating system? Are you getting an error while trying to create a new document?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

1 reply

nikunj.m
nikunj.mCorrect answer
Legend
November 27, 2020

Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're using along with your computers operating system? Are you getting an error while trying to create a new document?

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

kimtan01
kimtan01Author
Participant
November 28, 2020

Hi, Thank you for your prompt response. I managed to resolve the issue mentioned by making changes in 'Preferences / General' as suggested. Thanks again for your help. 👍