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default7wx7sr2beoij
Participant
March 30, 2021
Question

No longer able to import or add video files to photoshop

  • March 30, 2021
  • 3 replies
  • 1361 views

I have no 'import video frames to layers option', no 'video layer' option, and it is saying that mp4 is not a recongnizable file type? Anyone have a fix for this, or has it just been so long since I have dropeed videos into photoshop that I am missing something obvious?

 

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    3 replies

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    Community Expert
    Francesco Della PerutaCommunity Expert
    Community Expert
    March 31, 2021

    Hi have you try to reinstall photoshop with this tool:

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    C
    Caroline5C56
    Participant
    March 31, 2021

    I have and am still experiencing the same problem 'import video frames to layers' does not show up at all, even greyed out. Before then I had reinstalled both photoshop and creative cloud several times to the same results. 

    C
    Caroline5C56
    Participant
    March 31, 2021

    I'm having the same issue, "video frames to layers" does not show up under 'import' at all. And I JUST downloaded photoshop to my mac today with the sole purpose of using this feature.

    F
    Community Expert
    Francesco Della PerutaCommunity Expert
    Community Expert
    March 30, 2021

    Are you using Windows or Mac?

    Have you quicktime installed?

    It seems some video codecs are missing...

     

    D
    default7wx7sr2beoijAuthor
    Participant
    March 30, 2021

    I am on a mac, and quicktime is installed...

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