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Participant
February 5, 2024
Question

no se ha podido cumplir porque ha habido un error de programa

  • February 5, 2024
  • 1 reply
  • 271 views

Hola, hace pocos días formateé mi PC y empezó a darme este problema al intentar importar una imagen. Antes no sucedía. Ya probé todos los métodos que recomiendan y no funciona. Instalé versiones anteriores, quité la aceleración por hardware gráfico, puse la compatibilidad con Windows 7 y 8, hice que se ejecute como administrador, lo actualicé y nada, sigue pasando. Si alguno tiene alguna solución, agradecería

 

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1 reply

Sameer K
Community Manager
Community Manager
February 26, 2024

Hey, @Silvina35257791471b. Welcome to the Photoshop Community. I'll need more info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here. 

 

I'll move this to discussions for now. Does this happen when you open any image, or does a specific set of images return with a program error? 

 

Ensure there are no stale preferences in your Photoshop. Go to the location of the preference folder below and rename it to backup.

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • You can press Press the Windows key > Enter 'Run' > Enter %APPDATA%\Adobe
  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2024 > Rename > Adobe Photoshop 2024. old), you can later restore these preferences if needed.(https://adobe.ly/4860qM9)
  • Restart the computer.

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K