Not decting license??

Forum|Forum|5 years ago
July 1, 2020
2 replies
229 views

I recently purchased a license for the CC products with student pricing through my school email, and now its telling me I can only use the products for another 7 days on trial? I already signed out and signed back in to make sure it wasnt not detecting that login. If it actually lcoks me out after the 7 days AND charges me the $20, that's ridiculous.

This topic has been closed for replies.

JJMack

Community Expert

Have you used the Creative Cloud Desk Application to sign in to you Adobe Account that has you subscription to activate the Creative Cloud Applications you have installed. If you have not the Applications your have installed will be trial installs. All that is required to activate then is that sign in.

Sign in at Adobe.com and manager you account. Make sure the Account you sign with is the Account with your subscription

JJMack

D

DillonHigginsAuthor

Participant

As I stated above, I already made sure I was logged into the correct account, so that is not the issue. The products WERE activated, and were working with no issues, until today, when they all started to bring up the "TRIAL" menu on launch.

JJMack

Community Expert

Yes you have a issue your Adobe application are running as a trial install. You need to find where the problem is. If you sign out and sign back with an account with a subscription you Adobe applications should Activate. If they do not something on your machine may have been corrupted. If you reinstall your Adobe software if there is corruption that should fix the corruption. If Adobe's application still will not activate when you sign out and back in something may be wrong in Adobe database information for your account or there is a bug in Adobe software that effect your account or machine. Only Adobe can Help you then, You will need Adobe to rectify your issue. Here your in a user forum you are not dealing with Adobe we can not fix Adobe problems. We can only try to help you find a way to solve your problems.

JJMack

lambiloon

Community Expert

hi read the article and try it hope it helps you .... regards

https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

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