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A
After Design
Inspiring
October 20, 2017
Question

Nothing appear in PS CC 2018

  • October 20, 2017
  • 1 reply
  • 940 views

Hi !

I've downloaded Photoshop CC 2018 last night and today I wanted to try the new features but when I launch the app, the widow was empty (the control panel with file, edit... etc were there but nothing else), I've tried open a Raw picture, PS Raw pops up but again no picture ! I click "open image" and again the picture didn't appear !

Please help me recover that issue !

Here is my specs: i5 6300HQ @ 2.3 GHz, 8 Gb RAM, GTX 950M, 1To HDD

Thanks

This topic has been closed for replies.

1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
October 20, 2017

Hi,

Have you tried resetting the preferences of Photoshop? Preferences in Photoshop

Regards,

Sahil

A
After DesignAuthor
Inspiring
October 20, 2017

Hi,

Thanks for your reply !

Reseting the preferences doesn't change anything, the window is still empty.

I've noticed that I've got the same issue on Illustrator and After Effect in the composition windows too.

May be a GPU driver issue interfering with adobe software engine ?

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
October 20, 2017

Might be related to the GPU also, try unchecking "Use Graphics Processor" in Photoshop's Preferences > Performance then relaunch Photoshop and share the results with us.

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