Skip to main content
M
Matt36524106364s
Participant
April 4, 2024
Answered

Nvidia quadro M620 - compatibility error

  • April 4, 2024
  • 4 replies
  • 1471 views

Hi,

 

I'm having a compatibility error saying my Nvidia Quadro M620 is not compatible on Photoshop. I've updated the graphic card by going on the nvidia website but the error persists. Also updated from windows 10 to 11 but error still occures. I've tried installing DirectX from microsoft website however installer says that my DirectX is installed. Please help

 

This topic has been closed for replies.
Correct answer davescm

The current version of Photoshop requires the Direct X 12 feature levels to be supported in the GPU.

The Quadro M620 has some Direct X12 support but, importantly, does not support the full Direct X 12 feature level set. Unfortunately, this is hardware dependant and is not something that can be resolved by a driver update.

 

Dave

 

4 replies

davescm
Community Expert
davescmCommunity Expert
Community Expert
April 4, 2024

I don't know of any list of GPUs , but when looking at individual specs you are looking for Direct X feature level 12_0 or above.

https://helpx.adobe.com/uk/photoshop/system-requirements.html

 

Some further background:

https://learn.microsoft.com/en-us/windows/win32/direct3d11/overviews-direct3d-11-devices-downlevel-intro

 

Dave

Ged_Traynor
Community Expert
Ged_TraynorCommunity Expert
Community Expert
April 4, 2024

@Matt36524106364s more than likely the Nvidia Quadro M620 GPU is soldered onto the motherboard so it can't be upgraded

M
Matt36524106364sAuthor
Participant
April 4, 2024

Thank you very much for your answer. Is there some list of full compatibility DirectX 12 graphic cards? Maybe i will change M620 with something else then.

davescm
Community Expert
davescmCommunity ExpertCorrect answer
Community Expert
April 4, 2024

The current version of Photoshop requires the Direct X 12 feature levels to be supported in the GPU.

The Quadro M620 has some Direct X12 support but, importantly, does not support the full Direct X 12 feature level set. Unfortunately, this is hardware dependant and is not something that can be resolved by a driver update.

 

Dave

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices