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Muhammad27709447kx1p
Participant
December 26, 2022
Question

object selection tool

  • December 26, 2022
  • 1 reply
  • 183 views

Hi,
when I use the object selection tool
this error appears

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.1.0 20221206.r.166 be4691b
0 address: 0x00007FF6C885CE52 base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF6C681FD0C base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF6C681F269 base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF6C5C81B84 base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4 address: 0x00007FF6C5C816B9 base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
5 address: 0x00007FF6C5C814B9 base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6 address: 0x00007FF6C5C8FBBD base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7 address: 0x00007FF6C6861975 base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF6C6864807 base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF6C686425A base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF6C6843B26 base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF6C40CA158 base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF6C40CA1ED base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF6C40BCFBF base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF6C40D47D1 base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF6C43CED76 base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
16 address: 0x00007FF6C40BF916 base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: ??4AIDEOutputStreamCallBacks@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
17 address: 0x00007FF6C4343CB2 base: 0x00007FF6C3900000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
18 address: 0x00007FFA6C207614 base: 0x00007FFA6C1F0000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
19 address: 0x00007FFA6E1A26A1 base: 0x00007FFA6E150000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

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1 reply

TheDigitalDog
TheDigitalDog
Inspiring
December 26, 2022

When Photoshop hangs, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

(macOS only) Open the Preferences folder in the Library folder*, and drag the Adobe Photoshop CS Settings folder to the Trash.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file.

Also: https://helpx.adobe.com/photoshop/using/preferences.html

*To manually delete Photoshop preferences:
Quit Photoshop.
Navigate to Photoshop's Preferences folder:
macOS**: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows 10: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
**Note:The user Library folder is hidden by default on macOS. In the Finder, hold down the Option key when using the Go menu. The library will appear below the current user's home directory.
Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a backup of your settings


If that doesn't fix the issue:
Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.
Still crashing? 
Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing?  

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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