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callums1812
Participant
March 1, 2019
Question

Oil Paint Effect Crashes Photoshop even though my Graphics Card is Supported; HELP?

  • March 1, 2019
  • 1 reply
  • 3093 views

Hi everyone, I am running the latest version of Photoshop CC 2019 on a Windows 10 PC with a 1024MB ATI AMD Radeon R7 Graphics (Gigabyte) Graphics Card, and when I try and use Oil Paint my Photoshop crashes and says, " Photoshop has encountered a problem with the display driver, and has temporarily disabled enhancements which use the graphics hardware."

I have been looking around and I have checked my drivers are up to date, that my files are on my C: drive, and just generally followed the troubleshooting that is available but I cannot get it to work. Has anybody encountered this and/or have any workarounds. I have tried rolling back to a previous version of Photoshop but that has not helped. It was working fine in early Feb when I last used the Oil Paint effect.

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1 reply

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
March 1, 2019

Do you have the latest AMD device driver installed, It looks like AMD released an updated driver four days ago. Are you sure the rollback worked. What doe windows device manager show. My Nvidia driver is a year old it seems to work onle Oil filter reset fails with a programs error need to use dirty oil...

JJMack
C
callums1812Author
Participant
March 2, 2019

Hi JJ, yes the AMD driver is the new release and I have successfully rolled it back to no avail (I check windows TM) One thing I will note is on PS use openCL is not available and is greyed out. It was active last preferences check about 4 months ago.

Ussnorway7605025
Ussnorway7605025
Legend
March 2, 2019

callums1632  wrote

note is on PS use openCL is not available and is greyed out.

then Adobe has failed to read the driver and assumes it is the same as before

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