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Oil Paint filter won't work ... tells me Drivers need updating

Forum|Forum|7 years ago
September 5, 2018
5 replies
4068 views

Good day ... Went a to a new MacBook Pro not long ago ... info below. Loaded up the Adobe applications
that I have been using successfully on previously MacBook Pros as well as MacPros. After updating to
Photoshop 19.1.16 the application started acting buggy. This in terms of speed being much slower in various
ways and now the current issue is that I'm unable to use filters like oil paint as it returns a message saying
the Intel Iris Pro video needs to be updated. The OS is as current as offered for the laptop as are the drivers
and I sent a considerable amount of time trying to find a solution to this last night without any luck.

What am I missing here?

Thanks for your time and assistance.

Ira Zoot

Computer and OS

Header 2

Model Name: MacBook Pro

Model Identifier: MacBookPro11,4

Processor Name: Intel Core i7

Processor Speed: 2.8 GHz

Number of Processors: 1

Total Number of Cores: 4

L2 Cache (per Core): 256 KB

L3 Cache: 6 MB

Memory: 16 GB

Boot ROM Version: MBP114.0184.B00

SMC Version (system): 2.29f24

Serial Number (system): C02WT1C3G8WL

Hardware UUID: D247A35B-49DD-5A44-B368-A900B0151532

Intel Iris Pro:

Chipset Model: Intel Iris Pro

Type: GPU

Bus: Built-In

VRAM (Dynamic, Max): 1536 MB

Vendor: Intel

Device ID: 0x0d26

Revision ID: 0x0008

Metal: Supported, feature set macOS GPUFamily1 v3

Displays:

Color LCD:

Display Type: Built-In Retina LCD

Resolution: 2880 x 1800 Retina

Framebuffer Depth: 24-Bit Color (ARGB8888)

Main Display: Yes

Mirror: Off

Online: Yes

Rotation: Supported

Automatically Adjust Brightness: No

This topic has been closed for replies.

Correct answer Dramenon

I see this listed above > Chipset Model: Intel Iris Pro .

If this is the model with an Intel Iris Pro 5200 graphics processor then it is possible that (drivers) will be the cause.

These onboard graphics processors from Intel, especially early ones, are just not as capable as an AMD Radeon or nVidia graphics card. It is possible recent OS updates or software updates may have made changes that do not allow these features, like Oil Paint, to work reliably so they are made unavailable.

izootAuthor

Participating Frequently

Just an update but after a number of hours on the phone with Apple at various levels they
were good enough to offer me the option of upgrading my Mac Book for whatever the price
difference was from the previous old model. So, I ended up going with a 2018 i9 model that

will likely be faster than my Mac Pro.

So, after a few days of frustration things will get back on track ... of course, ended up doing

more add on's adding to the difference.

Thanks everyone for the input on this problem ... I hope that going forward it occurs to someone

at Intel, Apple or Adobe to come up with a new driver for those people who are having the same

problem and haven't a good path to resolve the issue.

Ira

tranb15482543

Participant

Hi Ira or someone,

Please help! I have a Mac Pro Mid-2015, Graphics: Intel Iris Pro 1536 MB. Oil Paint is enabled (not disabled), but it is NOT working at all. Please share a solution.

Thank you!

Tran

izootAuthor

Participating Frequently

Hi folks .... Thanks for the replies. I just got this Macbook Pro from Apple maybe a couple of months ago

if that. It was sold to me as the most current without that new touchbar which I didn't need. I was planning

on adding more memory to the Macbook soon as there's never enough for Photoshop or 3D.

But up until this last PhotoshopCC update everything was running properly and this was with another memory
demanding graphics app open that I switched back and forth from with ps. I use the oil paint and other graphic

intensive features quite alot on all of my Macs. Everything runs fine on my MacPro desktop "cannisters" which

haven't been updated since they came out in 2013 ... I bought those new from Apply a couple of years ago.

All OS updates are the most current available and I've checked drives, emptied caches. purged etc ... and made
all the recommended changes as well as all the complete power restarts. Last night I spent 2 hours digging through
sites looking for driver updates I may have missed ... nothing. As well as looking at numerous sites that I found any
mention of issues with drivers or filters like Oil Paint and again nothing that made a difference. Most just kept pointing
back to the links above and others which again went over all the steps I tried many times with no fix.

So, all I can really track this to with any confidence is the latest release of Photoshop CC (version 19.1.6) which was
performing well until the current update was run and created a conflict somewhere. Again thanks for your input ... Ira

L

Lumigraphics

Legend

You have a refurbished computer, not a new one. It is a mid-2015 model.

You cannot add RAM. It already has the maximum 16GB and RAM is soldered to the logic board regardless.

There are no video drivers beyond what Apple includes in the OS. This isn't Windows where you have to dig around to find some third-party software. Do make sure you have installed any firmware and OS updates, and try creating a brand-new user account for testing and run Photoshop there to see if that fixes the problem.

izootAuthor

Participating Frequently

Interesting but I better not have a refurbished computer ... it was sold to me as brand new at brand new pricing
at an Apple store. I was very specific in asking for new. Anyhow I guess after meeting I guess I have to head back

to the Apple store and have a chat with the manager. If this is refurbished then they'll be getting notification from

my lawyer about commit fraud.

Thanks Daniel ... I agree on the video cards but I had pretty close to the same laptop for years that worked without
issues like this. If anything it was less capable than this current laptop is supposed to be. Anyhow, I'll report back

and if anyone else thinks of anything please let me know.

Again ... laptop aside ... these filters and drivers worked fine prior to the most current Photoshop update install so,so whatever issues the Intel video may have it didn't impact app use before this.

Thanks again ... sorry if there's an irritated tone now ... finding out this could be a refurbished laptop wasn't uplifting.

Ira

L

Lumigraphics

Legend

This is a mid-2015 15" model, correct? Not a new one?

Check the settings for GPU acceleration, according to this chart OpenCL should be supported:

Mac computers that use OpenCL and OpenGL graphics - Apple Support

Akash Sharma

Legend

Hi Ira,

We're sorry that the Oil paint filter in Photoshop CC 19.1.6 does not work as expected as it is showing that your GPU drivers needs to be updated.

We've documented this article with possible causes and solutions about the Oil paint filter not working in Photoshop: Oil Paint is grayed out in Photoshop

Let us know if that helps.

Thanks,

Akash

izootAuthor

Participating Frequently

Hi Akash,

Thanks for the post ... my question is why would Adobe have changed the code in a way that breaks it on while
a bit older a laptop ... but still widely used laptop? I get that speed increases are great things but I would be happy

just the way it was if it was a choice of not having access at all. Lots of people won't find this such a big deal I

suppose but its an important effect for my personal artwork as well as an important client.

Is there a patch for the driver coming? Or the option if no choice is going to an older build. Could you confirm
which still works with the Intel Iris Pro?

Thanks,

Ira