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jenjoan
Participating Frequently
August 26, 2021
Question

Oil Paint Tool shuts down program

  • August 26, 2021
  • 2 replies
  • 186 views

Example:

  • Working on an image
  • click on filter
  • click on oil paint tool
  • curser turns to square
  • screen freezes for 5 seconds
  • photoshop shuts down
  • I lose everything since last save

(Windows 10)

This topic has been closed for replies.

2 replies

Legend
August 27, 2021

Almost certainly a gpu issue. Try the steps here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor Updating the graphics driver or the card altogether will likely solve your problem.

 

Also, I'm not seeing any submitted crash reports from you in our system.

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

PECourtejoie
Community Expert
Community Expert
August 26, 2021

Hello, JenJoan, sorry to hear that.

Could you please share your system info from Photoshop>Help>System Info?