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Kevin Stohlmeyer
Community Expert
Community Expert
October 2, 2023

Hi @Charlie-Textron Are you referring to this? Have you updated your windows version to support the application?

To open an HEIC file in Windows, you will need to update to version 18.09 of Windows 10 or later. You can then install the HEIF Image Extensions support tool from the Microsoft Store. To ensure your HEIC files retain their video functionality, you will also need to purchase the HEVC Video Extensions tool. Once these are all installed, you should be able to double-click on an .heic file, and it will open in the default Photos app.