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Daniel22834658fyo4
Participant
April 6, 2023
Answered

OpenGL error message on Mac M1

  • April 6, 2023
  • 2 replies
  • 3357 views

So, I've run into this crippling issue.  I work on an Mac Studio M1 with a Huon graphics tablet attached in addition to a Studio Display. 

 

Yesterday, I was working on a piece and I encountered a bug where the Save dialogue box would not pop up on any window that was Untitled (previously saved and titled files could be Saved and Saved-As'ed).  Annoying as that is, and it is super annoying, I was able to copy and paste my layer folders to a previously saved file and save my progression that way.  I exited out of Photoshop and when I returned, I found that my Rotation Tool was not working.  

 

Whenever I try to use the Rotation Tool, it pops up with this error message: 

Could not complete your request because it only works with OpenGL enabled document windows.

 

I have been scouring these boards and the internet for a workarouind; what I've found so far mostly only applies to Windows machines, which is why I'm creating a new thread.  Here are some details:

--My GPU Mode is "CPU" 

--In Settings>Preformance, "Use Graphics Processor" IS clicked.  In Advanced Graphic Processor Settings, "Use OpenCL" IS clicked. 

--In Graphics Processor Compatiblity Check, it says "Your graphics processor is compatable."  OpenGL, OpenCL, Metal, and Above required VRAM are all green checkmarks.  GPU detected: Apple M1 Max (APPLE).

 

I am running a version with Apple Silicon, I tried reverting to an Intel version, but the problem persisted and I am now back in the Apple Silicon version.  Another wrinke: I have one JPG file that I created two or so weeks ago, and when I open it, my GPU Mode switched to Legacy and the Rotation Tool works.  But as soon as I click out to any other file, the GPU Mode reverts back to CPU and the Rotation Tool stops working again.  I have tried even older JPGs, but they don't open in Legacy Mode.  

 

One final thing.  While the problem started when I was working on my Huion Tablet, the Tablet has been off all day and the problem has persisted.  

 

I'm at my wit's end and I really hope somebody has some ideas because I'm fresh out.  Thanks! 

 

Correct answer Daniel22834658fyo4

Asked and answered.  I continued searching for answers after I posted this and behold, it was fixed by going to Preferences > Technology Previews and then disabling "Deactivate Native Canvas."

 

If anyone has any ideas about the Saving issue, though, I'd love to hear tham.  It's a rarer problem, but it's bitten me twice already this month. 

2 replies

NB, colourmanagement
Community Expert
NB, colourmanagementCommunity Expert
Community Expert
April 9, 2023

In case it help: 

Here are some suggestions from Adobe for GPU issues.

First check the system requirements: https://helpx.adobe.com/photoshop/system-requirements.html

next:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Also:

Does turning on »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews)

and restarting Photoshop have any bearing on the issue?

 

And sometimes this helps:

Go to Preferences > Performance..., uncheck Multithreaded Compositing, and restart Photoshop.

 

Also try this:

Check your hardware acceleration settings and in particular turn off the Native Canvas.

Do that in Preferences>Technology Previews:

check the tickbox for 'Deactivate Native Canvas' and uncheck 'Enable Native Canvas ', then restart Photoshop

 

Next step would be to go to Preferences > Technology Previews... and enable "Older GPU mode (pre 2016)", then restart Photoshop

Next step would be to disable the GPU in Photoshop preferences, then restart Photoshop

 

Also consider updating your graphics driver

 

I hope this helps
neil barstow, colourmanagement net - adobe forum volunteer - co-author: 'getting colour right'
google me "neil barstow colourmanagement" for lots of free articles on colour management

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Daniel22834658fyo4AuthorCorrect answer
Participant
April 6, 2023

Asked and answered.  I continued searching for answers after I posted this and behold, it was fixed by going to Preferences > Technology Previews and then disabling "Deactivate Native Canvas."

 

If anyone has any ideas about the Saving issue, though, I'd love to hear tham.  It's a rarer problem, but it's bitten me twice already this month. 

    NB, colourmanagement
    Community Expert
    NB, colourmanagementCommunity Expert
    Community Expert
    April 9, 2023

    @Daniel22834658fyo4 your save issue may require a thorough preferences reset 

    Perhaps try a thorough reset of Photoshop preferences? 

    (read this entire post before acting please)

    Resetting restores Photoshop's internal preferences, which are saved when Photoshop closes. 

    If they become corrupt then various issues can occur.

     

    Here’s some info on how to do that:

    https://helpx.adobe.com/photoshop/using/preferences.html

    Manually removing preferences files is the most complete method for restoring Photoshop to its default state: 

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually

     

    Note re macOS: The user Library folder is hidden by default.

    To access files in the hidden user Library folder, see here for how to access hidden user library files. 

    https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

     

    Unexpected behavior may indicate damaged preferences. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviors in Photoshop. check out the video

    https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

     

    Learn how to access and modify Photoshop preferences and customize per your frequent workflows

    https://helpx.adobe.com/photoshop/using/preferences.html

     

    And here’s an earlier forum discussion as an aid to understanding

    https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

     

    You may want to backup your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

    Here is general info about that:  https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

     

     

    Before you reset your preferences

    in case of future issues, I suggest you make a copy as Adobe may need one to check problematic references. 

    Quit Photoshop.
    Go to Photoshop's Preferences folder

    Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\


      [on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

      Note for those on macOS: - be aware that the user Library folder is hidden by default on macOS. 

      https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

      In the Finder, open the “Go” menu whilst holding down the Option (Alt) key. 

      Library will now appear in the list - below the current user's “home” directory. ]

     

    Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a back-up of your settings.

     

     

    Note for those on macOS:

    Preference preservation is affected by macOS permissions, 

    you’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

     

     

     

    It may even be time to reinstall Photoshop. 

     

    It’s recommended that you use the Adobe CC cleaner tool to remove all traces first. 

    (See above about preserving preferences though! It’s worth preserving them unless they are corrupted.)

     

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

     

    Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

     

    I hope this helps

    neil barstow, colourmanagement net :: adobe forum volunteer

    google me "neil barstow colourmanagement" for lots of free articles on colour management

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