Other users files showing up in Your Files in Photoshop 23.3.2

Forum|Forum|3 years ago
May 27, 2022
2 replies
2953 views

Since updating to Photoshop 23.3.2 in a multi-user (school) environment, other users files are shown in the "Your Files" window as Online-only. You can see the thumbnail of the images, but cannot access/download them. We haven't moved to shared cloud storage, still keeping the default user storage option, though if we move to the other option, I wouldn't expect to be able to see other users files anyway.

Photoshop 23.3.2

Windows 10 21H2

Is there a way to disable this?

Windows

This topic has been closed for replies.

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piotrm39564161

Participant

@David229596654nnjDid you find a solution to this problem because i have the same sutation (school environment)?

Kevin Stohlmeyer

Community Expert

Hi @piotrm39564161 how are your accounts managed? If they are all using generic email ID logins and shared, then they would also share the same recent files, etc.

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piotrm39564161

Participant

all users have indywidual Federaded ID accounds (by Google SSO)

Kevin Stohlmeyer

Community Expert

The only way files show up in "Your Files" in the home screen is via the logged in account.

Are users saving files to the cloud with the same logged in ID?

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David229596654nnjAuthor

Participant

Hi Kevin,

Thanks for the reply, apologies for the delay getting back to you.

That would seem reasonable, but both my activations are on computers on my desk. I have at times logged in to other computers with my adobe account, but none recently, until just now to check that accounts are not being retained when a new user logs into the computer. All the students have their own credentials and they are unable to access computers without these. I have just logged in to a student computer and can see files that have been saved in the last hour (please see the attachment). The student computers are currently running Photoshop 22.4.3. The files appear to be from multiple users, but with a large population, I am not able to find which students they belong to. When I log in to my computers, using 23.3.2, I am seeing files from 20 days + ago, none from today. Thanks again for you response.

Kevin Stohlmeyer

Community Expert

Hi David,

This is odd, you can always contact your admin or Adobe support to have them check your account and see if there is something wrong with the setup or account storage.

Make sure you are logged in to this page and there should be a chat icon on the bottom right. Best way to contact someone direct from Adobe that can access your account details.

https://helpx.adobe.com/contact.html

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