P: GPU issues on macOS/MacBook Pro 15" (image turns black switching tabs)

*Sympa system info can be found in this dropbox: https://www.dropbox.com/s/iaivc4p3gtccfog/PS_info.txt 

and video demo here: https://www.dropbox.com/s/sp9phs48hpzm0xj/Registrazioneschermo2020-09-11alle15.57.04.mov

Hi *cloudres . My name is Sympa and I am an engineer on the GPU team for Adobe Photoshop. First I want to acknowledge that if I was in the same situation I'd be super frustrated too. It can be really difficult when a tool you need doesn't work out of the box. I suspect you're right that there is a GPU issue here and I'd like to help you to triage it. If we can get enough information here we might be able to isolate the issue and commit a fix for it or provide other ways to get you back to a working state. You've provided some of the info amongst other threads but it would hugely helpful if you could provide answers to all of the below requested pieces of information. (Responding here will also help us to have one report with all the info we need)

• Are your applications installed in the default operating system directory or a custom directory. If custom, please specify the path being used?
• Have you turned off GPU in preferences → performance?:
• What input device are you using (mouse, trackpad, tablet) (What make and model?)
• Do you have updated drivers for peripherals (Wintab, Wacom), and GPU (NVidia, AMD):
• Is your hardware older than 7 years old?:
• Is the GPU being run in a virtualized environment?:
• Is the problem is related to the OpenCL checkbox in preferences → performance → advanced being grayed out?:
• Is there a CL device in the help → system info log?:
• Does turning on this setting fix your issue? legacy compositing in preferences → performance:
• Did this behave correctly in a previous version of photoshop (which?):
• Is the issue reproducible on both Mac & Windows?:
• Reproducibility (sometimes? 100%?):
• Include file that reproduces this issue:
• Attach to bug report a screen recording of you reproducing this issue (use loom to upload screen recording):
• Attach to bug report a screen recording of expected behavior:
• Attach to bug report the log from help → system info:

@andrew_sender thanks for the feedback.

Hi *cloudres , we're still here.  Our engineers are working with a number of fixes where Photoshop is improperly or not recovering fallback from the GPU to CPU.

It's one GPU card of a AMD Radeon Pro 555.

Hey, are you kidding me? No-one available to help me from Adobe? Is there a official support to talk? 

Already done 😕😕 Take a look to my first answer to you, please.

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

Hello? Is there someone available to help me?

I had the same problem also without using Nik Collection plugins. So I'm not totally agree. 

Randomly when I works on more files, PSD or NEF, zooming or something like that, then the more powerful GPU turn off and I need to restart Photoshop to use again the discrete video card.

I repeat, I never had this kind of problems before. It is something related to updates of this year. Many people seems to have similar problems.

Could you help me?

To answer to your last question, I use Nik Collection since 10 years. It is part of my workflow as freelancer photographer.