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Known Participant
January 18, 2023
Question

PANIC MODE - My Adobe apps on Mac turned to trials

  • January 18, 2023
  • 3 replies
  • 377 views

I'm a professional photographer that DEPEND on Adobe software. just came from a shoot and have URGENT WORK TO DO.

 

Fired up my Mac which just had an update, and now when opemning Ps and Lr they are telling me to BUY or start a trial [ Removed by Moderator ] My last monthly payment was on 24/12/2022. Not ionly that, when I log into my account, there are no past invoices either. Creative Cloud app shows my app, but only to TRY.

 

I am [ Removed by Moderator ] panicking. This is just not right, and WHY I FRIGGIN HATE SUBSCRIPTIONSSSSS. I called Adobe, but could only leave a message, and they hung up on me, assuming it's out of office for them. How friggin pathetic. Is this the way to treat professional photograhers [ Removed by Moderator ]

 

I have urgent work to do, [ Removed by Moderator ] - any ideas how to fix this?

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3 replies

Ged_Traynor
Community Expert
Community Expert
January 18, 2023
gener7
Community Expert
Community Expert
January 18, 2023

Best would be to get Support via chat. There are chat options at the bottom of this page:

https://helpx.adobe.com/uk/support.html

Derek Cross
Community Expert
Community Expert
January 18, 2023

Try resetting the Photoshop preferences back to the factory defaults.