Payment acknowledgement

My credit card statement shows payments to Adobe. But Adobe has not acknowledged the payments.

15 Jan 2020; $165.14 for PHSP & Premeire Elements

17 Jan 2020 $110.09 for Photoshop Elements

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Legend

Both PS Element and Premiere Elements are Pay Once products.

Neither of them is on the subscription system.

Also Adobe may not acknowledge your paymant until you Register them after you installl them.

But you can look in your Order History on the Adobe website once you Sign In with the Adobe ID you used to buy them.

Click on Manage your Account then either View Plan Details or Register a Product and then on the Order History link.

Community Expert

This is a user forum , answered by volunteers. We don't work for Adobe. You will need to contact Customer Care

Note: Beware of any PMs pretending to be from Adobe - scammers are know to operate on the forum

Dave

Legend

You purchased Photoshop Elements twice, correct? When you say Adobe hasn’t acknowledged the payments, what are you expecting, and what did you get?

Participant

I can not use Photoshop. Adobe keeps telling me I have to make a payment.

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David

[Personal info removed by moderator - please do not post personal info such as address, email or telephone numbers in this public forum]

Legend

You have not paid for Photoshop, according to your first post. You have only paid for Photoshop Elements. Do you know the difference?

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