PC Freezes at random times

Question

This is a recent problem; coincident with the update of CC2017? Possibly.

I've had many of freezes over the last week or so and I've been banging my head against all sorts of walls. I had not given Photoshop much thought because the freezes happened on a few occasions when Photoshop is not active.

BUT . . . I've figured out that in each instance, whether Photoshop is active or not, I get a huge Photoshop temporary file (on the order of 11-15GB) when I shut down and restart.

I could maybe see that happening when I am in Photoshop, but not when I'm not even in the program.

The freezes always happen when the system is idle (I step away to do something) and each time, huge Photoshop temporary file.

I've seen people say they reverted back to 2015.5 . . . how do I do that? If I can restore the older file and the freezes stop, I can confirm CC 2017 as the cause. If the freezes continue, I can eliminate CC 2017 as the culprit.

Thank you, ejd

easygoing_connoisseur01AC · Accepted Answer

Final update unless or until the issue resurfaces.

About 44 hours without any freezes. I'm still running CC2017.

These are the changes I made:

1) stopped the Creative Cloud App from loading automatically (will periodically manually check for updates)

2) renamed two folders in the 'Program Files\Adobe\Adobe Photoshop CC2017\Required' folder. Added a '~' in front of these two directories:

"www-butler" renamed to "~www-butler"

"www-universal-search" to "~www-universal-search"

3)also renamed the "Space" folder under 'Program Files\Adobe\Adobe Photoshop CC2017\Required\Plugins' to "~Spaces"

The renaming was done based on other posts I read regarding what might freeze Windows 10. The stopping of the CC App was based on me thinking that the large photoshop temporary file might be related to something downloading.

All this is working for me now and I'm happy to not have my system freeze. I can't (and won't) say this will work for others. If I run into any more freezes, I will likely roll back the version. If that happens, I will write an update here, otherwise, my problem is solved and won't add any further updates.

Thank you again,

ejd

ank96304316 · Answer

I suggest you launch process monitor and check at each step how much memory is consumed , cpu, and if it this is for the same file or all files behavior.

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