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M
MVJ-IT
Known Participant
June 22, 2021
Question

Perspective Warp (gray) leads to "update or reinstall driver". Photoshop is updated.

  • June 22, 2021
  • 1 reply
  • 782 views

I am trying to do a Prospective Perspective Warp which is grayed out. Research led me to: Prospective Perspective Warp (gray) >Preferences >Performance >Graphics Processor(gray) message says "Photoshop detected an error in your display driver. Update or reinstall the driver and check 'Use Graphics Processor' to retry." How do I update or reinstall this driver? I hope someone has an answer. I have run out of ideas. Thank you.

MVJ-IT

 

[Edited by moderator.]

 

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1 reply

davescm
Community Expert
davescmCommunity Expert
Community Expert
June 22, 2021

You need to go to your GPU manufacturers website (NVidia, AMD or Intel) and download the latest driver for your particular GPU. Then install it following the instructions from that site.

If using an NVidia GPU check whether a "studio" driver is available, as opoosed to a game driver as these are better tested with applications such as Photoshop. Also during installation, choose Advanced options and check Clean install. That way remnants of the old driver are not carried forward.

 

Dave

M
MVJ-ITAuthor
Known Participant
June 22, 2021

Thank you Dave. I think I may have Intel, although my search just found nvidia-smi.exe and a whole bunch of GPUs. I will get in touch with my IT guy and see if he can give me a hand. Thanks to you, at least I know where to start and know that it is not a matter of reinstalling/repairing Photoshop. 

Thank you so much.

MVJ-IT

M
MVJ-ITAuthor
Known Participant
June 23, 2021

Hi Dave,

Do you have any more ideas? My IT guy and I worked on finding a compatible Nvidia download and finally found one after 4 or 5 tries, that would install. The '377.83-quadro-grid-desktop-notebook-win10-64bit-international-whql.exe' finally did install. HP doesn't seem to have a new update and Nvidia seems to have only this one that works. The first try with this one didn't work because we forgot to 'choose Advanced options and check Clean install'. We reinstalled it properly and hoped that now we could get the Graphics Processor to work. Unfortunately, it was still gray and I got the same 'error in the display driver' message. The download had a restart after installation, so Photoshop should have been fine. Do I need to reinstall Photoshop? It is up-to-date or do I need to go back to an older version? Or do you have something else in mind? Please have an answer.

MVJ-IT

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