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Inspiring
March 10, 2024
Answered

Phoitoshop crashes with recent updates

  • March 10, 2024
  • 14 replies
  • 873 views

I am unable to run the last three versions of PhotoShop. I have to move back to 25.3.1 in order for it to work at all.

 

When I try an open the latest version 25.4, 25.5, or 25.5.1 I get the splash screen and then the spalsh goes away and then it crashes. I have tried every single suggestion and nothing works.

 

I checked the logs and the end has these lines.

 

[2024-02-21_20-56-29][58180][Error] [console] [mobx] uncaught error in 'Reaction[Reaction]' Error: [mobx-state-tree] No matching type for union ({ lastUpdate: number; asset: { metadata: { page: number; per_page: number; total_pages: number }; playlists: { platforms: string[]?; total_duration: number; status: string; tutorial_ids: string[]?; taxonomy: { topics: { enName: string; name: string; internalId: string; archived: boolean; id: string }[]?; creative_fields: { enName: string; name: string; internalId: string; archived: boolean; id: string }[]? }; topics: string[]?; modified_on: string; header: string; playlistUUID: string; id: string; created_on: string; creative_fields: string[]?; stage: string; source: { third_party: boolean; label: string }; text: string; published_on: string; level: string; images: { thumbnail: string; hero: string }; applications: { fi_code: string[]?; sap_code: string[]? }; description: string; aem_id: string; type: string; title: string }[]? } } | null?)
[2024-02-21_20-56-29][58180][Error] [console] [mobx] uncaught error in 'Reaction[Reaction]' Error: [mobx-state-tree] No matching type for union ({ lastUpdate: number; asset: { metadata: { page: number; per_page: number; total_pages: number }; playlists: { platforms: string[]?; total_duration: number; status: string; tutorial_ids: string[]?; taxonomy: { topics: { enName: string; name: string; internalId: string; archived: boolean; id: string }[]?; creative_fields: { enName: string; name: string; internalId: string; archived: boolean; id: string }[]? }; topics: string[]?; modified_on: string; header: string; playlistUUID: string; id: string; created_on: string; creative_fields: string[]?; stage: string; source: { third_party: boolean; label: string }; text: string; published_on: string; level: string; images: { thumbnail: string; hero: string }; applications: { fi_code: string[]?; sap_code: string[]? }; description: string; aem_id: string; type: string; title: string }[]? } } | null?)
[2024-02-21_20-56-29][58180][Error] [console] [mobx] uncaught error in 'Reaction[Reaction]' Error: [mobx-state-tree] No matching type for union ({ lastUpdate: number; asset: { metadata: { page: number; per_page: number; total_pages: number }; playlists: { platforms: string[]?; total_duration: number; status: string; tutorial_ids: string[]?; taxonomy: { topics: { enName: string; name: string; internalId: string; archived: boolean; id: string }[]?; creative_fields: { enName: string; name: string; internalId: string; archived: boolean; id: string }[]? }; topics: string[]?; modified_on: string; header: string; playlistUUID: string; id: string; created_on: string; creative_fields: string[]?; stage: string; source: { third_party: boolean; label: string }; text: string; published_on: string; level: string; images: { thumbnail: string; hero: string }; applications: { fi_code: string[]?; sap_code: string[]? }; description: string; aem_id: string; type: string; title: string }[]? } } | null?)
[2024-02-21_20-56-32][58180][Info] [general] featureTracker_ is being accessed without setting
[2024-02-21_20-56-32][63528][Debug] upic::PluginSourceManager Termination started

 

Has anyone else had a problem like this?

This topic has been closed for replies.
Correct answer MAronoff

This is now solved. It turned out to be a ultiplity I use to manage my 49" wide screen monitor called Virtual Display Manager.

 

Once I found the conflict I was able to set photoshop to be excluded and everything is working.

14 replies

MAronoffAuthor
Inspiring
March 10, 2024

I have 64GB of Ram. I don't know what you mean by "Have you had your graphics card checked". It is a newish computer with an i9, 64Gb ram, 4TB nvme ssd with more than 3TB free and a 2070 Super. All the games and other apps I play run fine.

 

PhotoShop 25.3.1 runs fine as well. But not 25.4, 25.5, or 25.5.1.

Derek Cross
Community Expert
Community Expert
March 10, 2024

Which OS version?

How much RAM and spare hard disk capacity do you have?

Have you had your graphics card checked?

MAronoffAuthor
Inspiring
March 10, 2024

I tried the cleaner tool again just now and and still have the same result.

Derek Cross
Community Expert
Community Expert
March 10, 2024

There may be some conflict or corruption between the different versions of Photoshop. I suggest you consider using the Adobe Cleaner Tool to remove versions of the application and do a clean reinstall. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html