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Participant
March 28, 2023
Question

photo Shop (Ipad) keeps getting stuck on subscription wall and freezing when I hit restore purchases

  • March 28, 2023
  • 2 replies
  • 413 views

I've been having this issue for awhile now. I use Photoshop for Ipad. My subscription doesn't end until the 31st... but since two weeks ago, I've been getting this subscription page to pop up asking me to subscribe to annually or monthly plans. I found out if I hit "restore purchase" at the bottom of the page, I could go on and use photoshop normally. 

 

Well... this no longer works. I hit restore purchase now, and it gives me a message saying my subscription was restored... but it's just stuck on a blank screen now. Photoshop is unuseable now! I exit and try again... and I get the same result. I'm frustrated cause I use Photoshop for school... but it seems like I might have to get extension for my homework if this but keeps up... Any tips to resolve this? Even if I hit resubcribe to monthly, it just says I'm already subscribbed and my subscription doesn't run out till the 31st. It reverst me to that blank page again. Downloading and reinstalling... logging out and logging back in does not help. I even updated my ipad and nothing...  😕😕 

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2 replies

Participant
March 28, 2023

I don't have Photoshop for my school account, but I did log in and out multiple times to see if it would resolve the issue. 

 

I ended up contacting support via the IOS App store and I made them aware of the issue. Hopefully, they'll be able to resolve it >.<

Kevin Stohlmeyer
Community Expert
Community Expert
March 28, 2023

Hi @Christi291085743n9g have you tried signing out and back in using your school account?