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Participant
October 18, 2018
Answered

Photohop CC 2019 crashes when opening a file

  • October 18, 2018
  • 2 replies
  • 833 views

Just updated to CC 2019 version of Photohop. I can’t open any files. Photoshop quits as soon as I try. I can open Photoshop, create a new file. But, as soon as I save it, Photoshop quits. I’m using a Mac running High Sierra.

    This topic has been closed for replies.
    Correct answer Jeff_Extensis

    It appears you are running an incorrect version of the Extensis plug-in for your Adobe Photoshop application. The line of:

    "/Applications/Adobe Photoshop CC 2019/*/ExtensisFontManagementPSCC2018.plugin/Contents/MacOS/ExtensisFontManagementPSCC201 8"


    This line shows the incorrect version installed in the plug-ins folder. Please use the following steps outlined in our knowledge base article to resolve this issue:

    https://help.extensis.com/hc/en-us/articles/360010794653

    2 replies

    StanW19Author
    Participant
    October 19, 2018
    Please download the attached file to view this post
    Jeff_Extensis
    Jeff_ExtensisCorrect answer
    Participating Frequently
    October 24, 2018

    It appears you are running an incorrect version of the Extensis plug-in for your Adobe Photoshop application. The line of:

    "/Applications/Adobe Photoshop CC 2019/*/ExtensisFontManagementPSCC2018.plugin/Contents/MacOS/ExtensisFontManagementPSCC201 8"


    This line shows the incorrect version installed in the plug-ins folder. Please use the following steps outlined in our knowledge base article to resolve this issue:

    https://help.extensis.com/hc/en-us/articles/360010794653

    StanW19Author
    Participant
    October 24, 2018

    An Adobe rep couldn't figue it out when they took remote control of my Mac.

    Thank You!

    JJMack
    Community Expert
    Community Expert
    October 19, 2018

    Post the Mac Crash report maybe some mac user can help pinpoint where your cc 2019 install is having a problem.

    JJMack