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L
lanecito
Inspiring
March 30, 2023
Answered

Photos opening completely black

  • March 30, 2023
  • 2 replies
  • 620 views

Suddenly when I go to open a photo file from LR or from PS itself, the result is completely black.

Version 24.3.0       Windows 10

This topic has been closed for replies.
Correct answer lanecito

As  suggested elsewhere, I unchecked the using of the GPU in the performance tab--it worked!

2 replies

L
lanecitoAuthorCorrect answer
Inspiring
March 30, 2023

As  suggested elsewhere, I unchecked the using of the GPU in the performance tab--it worked!

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
March 30, 2023

Hi @lanecito unchecking the GPU will cause other negative effects when using Photoshop. Did you try checking Disable Native Canvas and restarting Photoshop first?

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
March 30, 2023

Hi @lanecito Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. 

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