Known Participant

Question

Photoshop 100% view freezes, can't zoom back out, cursor stops reacting

Forum|Forum|4 years ago
February 15, 2022
9 replies
3747 views

Photoshop (or rather the view or graphic) will consistently freeze while I am working, so I have to save and close the image, and reopen to be able to continue working. Several things happen: My cursor will stop allowing me to do whatever I am trying to do, and/or the view/graphic will "freeze" on a closeup, and I can no longer zoom out and see my whole image. I am using the latest version of Photoshop.

This has now happened on two completely different computer systems for me. Current system:

iMac Retina 5K 27 inch - 2017

3.8 GHz Intel Core i5, 24 GB RAM

Graphics: Radeon Pro 580 8 GB

Mac OS Big Sur 11.6.2

I've been waiting for this to be fixed for about 2 years now, am starting to lose hope! It does NOT happen in Photoshop 2019, unfortunately I can no longer access it, otherwise I would be using 2019. Any help greatly appreciated, thanks!!

macOS

This topic has been closed for replies.

K

karlh18062803

Participant

When this happens to me, I'm usually zoomed in doing small but many clone stamping events. I wonder if it's a history issue as well. Is there a way to clear out history as you go? Or at least see if that adds to the issue? I suppose I could just limit histor to a couple steps when moving to that activity, but it seems cumbersome to be changing history preferences back and forth. After so many years, it sure would be nice if Adobe cared to resolve this.

aoufiy69428201

Participant

Go to edit<preferences in graphic processor settings click on advanced settings. disable all let only GPU composition checked. Worked for me

D Fosse

Community Expert

That's basically just disabling the GPU altogether - in other words; confirmation that the GPU is the problem. It's a workaround, but not a fix.

aoufiy69428201

Participant

it worked for me, it may work for someone else too

SwooodyAuthor

Known Participant

thanks!

TheDigitalDog

Inspiring

Try logging into another account (you may need to make one), still crashing?

Try starting up in Safe mode (hold down Shift Key when booting), still crashing?

You might want to try running a free utility like Onyx: still crashing?

https://www.titanium-software.fr/en/onyx.html

Also view:

https://www.macworld.com/article/352902/onyx-review-macos.html

https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html

From Adobe:

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Mu47

Participant

log into another account?!! seriously? now I have to pay for 2 accounts????
I am also having the image freeze issue when I'm working zoomed in. Though the program is NOT crashing. I can click all the other tools BUT cannot actually zoom out, alter, or even move the image! and the program shows that the ZOOM function IS working! because it shows that it zooms in and out BUT the image stays locked! I can hide the layers but the image does not hide, change to other image file tabs, work on other images, open/close/save files and STILL the image I was working on (the one that froze) is frozen! this is an adobe problem! I never had this problem before the subscription nonsense and the constant updates that only make my work slower. I don't use MAC, I use windows and I have everything updated and top-of-the-line! yet it's still my computer? seems like adobe is the problem.

Yes, when Im working I need have my programs up-to-date otherwise I become out-of-date....so I can't just turn off these program breaking updates! in all the 10+years I've used adobe this is the only time I've ever had such an issue. I am being forced to learn other programs because adobe is now unstable and wasting my time.

Sorry digitaldog....but your suggestions did not help.

TheDigitalDog

Inspiring

log into another account?!! seriously? now I have to pay for 2 accounts????

By @Mu47

Yes seriously; two USER accounts! So what, delete one.

I don't use MAC, I use windows and I have everything updated and top-of-the-line! yet it's still my computer? seems like adobe is the problem.
By @Mu47

The person posting here is using a Mac sir. The suggestion to create a new user account is for that Mac sir.

Sorry digitaldog....but your suggestions did not help.

By @Mu47

It might have helped the person who posted the question along with his OS. You didn't.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

SwooodyAuthor

Known Participant

How can I determine if there are driver GPU updates for my mac? Wouldn't these show up in Software Updates?

D Fosse

Community Expert

You can't. There is no separate GPU driver on Mac, it's integrated into the OS. So any update will be an OS update.

SwooodyAuthor

Known Participant

Unfortunately neither of these seemed to make a difference - disabling GPU just made my box realllllly slow. 😞

Mr.Senpai

Participating Frequently

Let us know if that works for you, I started having this same issue.

SwooodyAuthor

Known Participant

Thank you so much, I will try and see how it works!

TheDigitalDog

Inspiring

First, try disabling GPU in the preferences (Preformance tab). Any better?
If not, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Better?
If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it.
Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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