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August 3, 2021
Question

photoshop

  • August 3, 2021
  • 3 replies
  • 162 views

cannot use photoshop and Bridge, incapatiblity with my mac desktop 10.13.6   ........ I purchase the adobe subscrition,but i cannot go to the previous editions to use on my desktop, like before.  what can i do

 

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3 replies

Jumpenjax
Community Expert
Community Expert
August 4, 2021

Can you update your Mac operating software to Mojave, Catalina or Big Sur? 

Lee- Graphic Designer, Print Specialist, Photographer
Nancy OShea
Community Expert
Community Expert
August 3, 2021

Yeah, Adobe expects customers to use the latest software, no more than 2 versions back.  CC Desktop App contains only the last 2 major release versions.

 

Please see the minimum system requirements for each app you intend to use:
- https://helpx.adobe.com/creative-cloud/system-requirements.html

ProDesign Tools' website has links to some older installers.  But Adobe can remove these anytime without notice.

https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

Be sure to follow the VERY IMPORTANT INSTRUCTIONS or it won't work.

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
jane-e
Community Expert
Community Expert
August 3, 2021

Hi @Juanita5CBF 

Did you look at the system requirements before you purchased a plan? 

https://support.apple.com/en-us/HT202491

 

You might be able to install PS 2020 instead of 2021 on macOS High Sierra.

https://helpx.adobe.com/photoshop/system-requirements/2020.html

 

If not, contact Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 
or send a tweet to @AdobeCare for support.

 

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~ Jane