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Alberto.photo
Participant
November 1, 2019
Question

Photoshop 20.0.7 and macOS Catalina: the advanced radius in selection and mask

  • November 1, 2019
  • 1 reply
  • 479 views

Good morning, PS 20.0.7 and OS Catalina: if I use the advanced radius in selection and mask the program stops. can you help me?

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1 reply

nikunj.m
Legend
November 1, 2019

Hi Albert,

 

We are sorry about the issue you are facing with Photoshop.

 

Would you mind confirming if the application freezes (hangs) while trying to use the advanced radius in selection and mask or does it crash? You can try to optimize the performance of Photoshop using the steps mentioned in the article linked below to check if that help.

https://helpx.adobe.com/in/photoshop/kb/optimize-photoshop-cc-performance.html

 

You can also try to reset the preferences of Photoshop using the steps mentioned in the link below.

https://helpx.adobe.com/in/photoshop/using/preferences.html

 

Note: Please take a back up of your actions, presets, plug-ins, etc. before resetting the preferences of Photoshop.

 

Regards,

Nikunj

Alberto.photo
Participant
November 2, 2019

Thanks for the reply, yes, when I choose the advanced radius and I paint, PS freezes. Alberto