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dekelk89186437
Participant
November 18, 2016
Question

photoshop 2017

  • November 18, 2016
  • 2 replies
  • 222 views

i  can't open any file in photoshop i reinstall and it is the same what should i do?

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    2 replies

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    dekelk89186437Author
    Participant
    November 18, 2016

    win 7

    no errors

    in all of programs it work ok but only in photoshop.

    open a file and do not open

    Silkrooster
    Silkrooster
    Legend
    November 19, 2016

    OK, you select File then Open to get the open dialog box.

    You can see the file you want to open? If no you need to change the file type to allow it to display that format or choose all.

    If yes, you then choose that file, click OK, the open dialog box disappears and a document appears?

    If no then try resetting the preferences as I mentioned above

    if yes then try updating your video card driver, it may be interfering with the image displaying.

    Next is to open the preference panel (ctrl-k or cmd-k) click on Performance then temporarily turn off the use graphics processor and see if that helps.

    If it didn't you need to verify your computer meets the specs required for photoshop

    Photoshop system requirements

    If you need more help let us know. Hopefully something above works.

    Silkrooster
    Silkrooster
    Legend
    November 18, 2016

    Are you getting any errors? Try resetting your preferences ctrl-k on windows or cmd-k on mac for preference panel then at bottom click reset preferences at next startup.

    What computer (mac or windows)?

    What operating system and its version?

    Can you view the images in another program?

    What steps are you taking to open the files?

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