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raymondc42681948
raymondc42681948
Participant
December 10, 2016
Answered

Photoshop 2017 and Windows 10

  • December 10, 2016
  • 5 replies
  • 3035 views

Keep getting a "problem with Photoshop 2017" message after I upgraded from 2015 on my Windows 10 desktop.

    This topic has been closed for replies.
    Correct answer Terri Stevens

    What happens if you hold down the shift key as Photoshop starts up?

    Also do you have any Lavasoft security software installed such as Web Companion?

    5 replies

    M
    MentalDreams
    Participant
    April 6, 2017

    so this must be some kind of new animal causing problem for me

    M
    MentalDreams
    Participant
    April 6, 2017

    I look for the Dlls that been causing problems and VPN  nothing found and Disabled VPN still crashes and reboots my brand new Toshiba laptop  

    M
    magnuso6335828
    Participant
    December 10, 2016

    Hi

    I have the exact same problem.

    Failure to start after last CC update. Report has been sent to Adobe according to Window problem  report.

    This is urgent as there is no way (as I know) to back to the previous release.

    Terri Stevens
    Terri Stevens
    Legend
    December 10, 2016

    Hi Magnus,

    It's easy to install CC2015.5.2 and keep CC2017 at the same time. Go to my post from November 21st in the thread below to see an illustrated guide. The thread is very long so just look for my name and the date

    Photoshop CC 2017 Unusable slow

    M
    magnuso6335828
    Participant
    December 10, 2016

    Thank You Terri !!!

    It's perfect that one can use an older version. I'll be using this version awaiting next update.

    /Magnus

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    December 10, 2016

    Can you also have a look in Windows 10 reliability history and see if it shows any issues at the time of the problem.

    Just type reliability into the windows search box. It will show you a history of problems. If you see a red cross at the time of the problem click on it for further info.

    If there is an entry for Photoshop double click on it (not on the actions column ) and you will get a Description and Problem Signature.
    Pasting that here will be helpful

    Dave

    T
    THEMIN
    Participant
    December 13, 2016

    Source

    Adobe Photoshop CC 2017

    Summary

    Stopped working

    Date

    ‎12/‎12/‎2016 8:59 PM

    Status

    More data required

    Description

    Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: Photoshop.exe

    Application Version: 18.0.0.53

    Application Timestamp: 57fde9fd

    Fault Module Name: EasyRedirect64.dll

    Fault Module Version: 2.3.3.1

    Fault Module Timestamp: 54eef9bc

    Exception Code: c0000094

    Exception Offset: 000000000000bc22

    OS Version: 10.0.14393.2.0.0.768.101

    Locale ID: 1033

    Additional Information 1: 34ec

    Additional Information 2: 34ec5d83902e701348c2bf0a550b7d8c

    Additional Information 3: 53db

    Additional Information 4: 53db0aab7e0f136e61b861ca20529e54

    Files that help describe the problem

    WERInternalMetadata.xml

    AppCompat.txt

    memory.hdmp

    triagedump.dmp

    WERGenerationLog.txt

    Terri Stevens
    Terri Stevens
    Legend
    December 13, 2016

    Your problem is not Photoshop but a piece of malware on your computer that is misbehaving. EasyRedirect64.dll is the faulting module and that is some kind of browser extension. You will need to remove it or neutralise it in some way. Search Google for 'EasyRedirect64.dll' and you will find plenty of references to it. The link below tells you how to remove it from various browsers

    Assist To Remove EasyRedirect64.dll |

    The method looks pretty easy, maybe too easy to remove malware?

    Terri Stevens
    Terri Stevens
    Legend
    December 10, 2016

    you'll need to give more information than that Raymond, for example what does the message say? Does it run at all or just immediately close?

    raymondc42681948
    raymondc42681948Author
    Participant
    December 10, 2016

    The exact message "Adobe Photoshop CC (2017) has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." It never gets past the opening screen and will close the program immediately.

      Terri Stevens
      Terri StevensCorrect answer
      Legend
      December 10, 2016

      What happens if you hold down the shift key as Photoshop starts up?

      Also do you have any Lavasoft security software installed such as Web Companion?

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