Skip to main content
TonyHallsworth
TonyHallsworth
Participating Frequently
November 7, 2016
Question

Photoshop 2017 "Select and Mask Issue"

  • November 7, 2016
  • 3 replies
  • 3347 views

Hi, since upgrading to 2017, I have noticed that the "Select & Mask" tool keeps freezing. This occurs, if I use the menu to select the tool and start to mask an object.

If I do the same but first of all use the select tool roughly and the click on the Select and mask bar at the top of the screen, it works fine.

I am using 32Gig ram with a very fast 8 core processor and a 4 Gig ram graphic card, so I do not expect crashes and usually do not get them.

I have tried to use the select and mask through the menu 11 times so far and every time it has crashed.

Any ideas?

I have used Photoshop for 22 years............

TonyH

    This topic has been closed for replies.

    3 replies

    T
    tfosseli
    Participant
    June 2, 2017

    Same issue. Turned of all GPU acceleration. Did not help. Still freezes and have to force quit.

    I'm calling this function broke.

    (Wish Adobe would bring back the extract tool)

    Apl
    Apl
    Participant
    August 18, 2017

    Same issue. It doesn't matter if the GPU acceleration is turned on or off, Photoshop hangs. I'm working on
    Windows 8.1, Intel and nVidia.

    Terri Stevens
    Terri Stevens
    Legend
    November 7, 2016

    Sounds like a graphics card issue, Tony. Is it an AMD? You could try disabling the GPU in the performance section of 'Preferences', but this will impact the whole of Photoshop and compromise performance. If you have a selection tool active then the Select and Mask button on the toolbar is active even without a selection. Does this also cause a crash?

    As a little test go to the 'select' menu and hold down shift while clicking the Select and Mask option. This will bring up the old 'Refine Edge' module which unless Adobe have re-engineered it, does not use GPU acceleration like Select and Mask does. If that dialog works without causing a freeze or a crash then that strongly indicates a problem with your graphics cards driver and GPU Acceleration.

    S
    smurphy2342
    Inspiring
    December 6, 2016

    I just posted a similar question because a search on this topic didn't come up when searching Adobe Forum directly but did when I did a google search.

    Anyways, it totally appears to be the graphics processor causing the issue.  I did as you mentioned above and Shift-clicked on "Select and Mask..." in the Select menu and it brought up the old version without issue.  So I then went into Preferences > Performance and turned off the Use Graphics Processor option.  The new Select and Mask worked fine after that change. 

    So, it appears that Photoshop doesn't like this processor configuration?  Would prefer to have it work with GPU acceleration.

    This is what I'm using:

    MacBook Pro (mid-2015)

    2.8 GHz Intel Core i7

    AMD Radeon R9 M370X 2048MB

    16GB RAM

    1 - 27" Apple Thunderbolt Display

    1 - 23" Apple Cinema HD Display

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    November 7, 2016

    When it freezes do you need to terminate cc 2017?  I see some lag at times. My machine is only 2GHz. What OS do you have.

    JJMack
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices