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Answered

Photoshop 2017 Stopped Working

Forum|Forum|9 years ago
November 3, 2016
4 replies
1918 views

I'm running Win 10 on both desktop and laptop. Ps 2017 downloaded OK on the laptop but not on the desktop. The download cleared 2015.5 so now I can't use any version of Ps. on my desktop which I use 95% of the time, 5% on laptop. It's clear there is a problem with the download and is in need of a rapid fix. I'm paying for this service so come on Adobe it's time to pull your finger out and get this fixed. How about coming on here and acknowledge there is a problem and you are working on it.

This topic has been closed for replies.

Correct answer PSGreenie

Why not just use the Windows Reliability History Viewer. Look at the Photoshop crashes details and post them here. All you are doing here is telling us you Photoshop don't run there is an error. Please show us the error.

Hi Thanks for your prompt replies. I located a post in German on an Adobe

forum which referred to renaming a file LaversoftTcpService64dll to

oldLaversoftTcpService64dll I did this and it appears to have worked. The

file was located C:\window\system32\

Thanks for replying promptly

Paul Green

T

thesignpost

Participating Frequently

I started having the same problems again WTF!!

Studio Flip

Known Participant

same problem here after clean reinstall for win 10

Source

Adobe Photoshop CC 2017

Summary

Stopped working

Date

‎11/‎14/‎2016 5:42 AM

Status

Report sent

Description

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 18.0.0.53

Application Timestamp: 57fde9fd

Fault Module Name: LavasoftTcpService64.dll

Fault Module Version: 2.3.4.7

Fault Module Timestamp: 555dc671

Exception Code: c0000095

Exception Offset: 0000000000008902

OS Version: 10.0.14393.2.0.0.256.48

Locale ID: 1033

Additional Information 1: bfef

Additional Information 2: bfef348dfc3144f4211de2095b9089eb

Additional Information 3: aa5c

Additional Information 4: aa5cc194c9e535f8ba39d80cc627eacd

Extra information about the problem

Bucket ID: 5cdfd2650a8ee40cccb9415b7cc1c65f (120606218217)

i'll go and try the mentioned dll fix now

Studio Flip

Known Participant

dll renaming fixed the error for me, photoshop is running now

Studio Flip

Known Participant

Forgot to mention, when renaming the dll file like this:

enter in C://windows/system32 and rename

the file " LavasoftTcpService64.dll"

to " oldLavasoftTcpService64.dll "

After Effects 2017 will not run

after effects warning unknow exception

No mention in the reliability overview

Mohit Goyal

Community Manager

Hi PSGreenie,

Open creative cloud desktop and open Photoshop CC 2017 from there and check if it still crash.

Also, please help us with the crash log.

How to find crash log on windows, refer: Photoshop Elements Editor Help | How to Find Crash Logs on Windows

Thanks,

Mohit

P

PSGreenieAuthor

Participant

Error

04/11/2016 12:52:09

Apps

5973

(5973)

Copy of the Error line above

Photoshop 2017 Still 'Stopped working'.

I'm not sure what I need to do now. Please advise.

JJMack

Community Expert

What module does the Windows reliability History viewer show is the failing module?

google search the above error code it the error was for Photoshop.

https://www.google.com/search?q=Apps+5973&oq=Apps+5973&aqs=chrome..69i57j0l5.2088j0j8&sourceid=chrome&ie=UTF-8

JJMack

Community Expert

If you received a message Photoshop stopped working there should be a crash report for that Photoshop stopped working event. Post it.

JJMack

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