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July 24, 2018
Question

Photoshop 2018 CC crash on launch Windows 7x64

  • July 24, 2018
  • 1 reply
  • 658 views

Hello,

Running it on a Dell 7480 all drivers have been updated, i have uninstalled and reinstalled the software with no luck.

this is the crash report......Can any one help please?

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.5" build="20180604.r.346">

<time year="2018" month="7" day="24" hour="11" minute="30" second="10"/>

<user guid="e619ff84-a76e-4b8d-9d9f-1a194eaab8e5"/>

<system platform="Windows 7 Enterprise" osversion="6.1" osbuild="7601" applicationlanguage="en-us" userlanguage="en-GB" oslanguage="en-US" ram="8056" machine="Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2496 MHz"/>

<crash exception="EXCEPTION_UNKNOWN" instruction="0x000007FED453FCF7">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x000007FED453FCF7" symbolname="ACEInitialize"/>

<stackStatement index="1" address="0x000000007720BF9D" symbolname="_chkstk"/>

<stackStatement index="2" address="0x00000000771E04CA" symbolname="RtlInitializeResource"/>

<stackStatement index="3" address="0x000000007720B63E" symbolname="KiUserExceptionDispatcher"/>

<stackStatement index="4" address="0x000007FED44678A1" symbolname="unknown"/>

<stackStatement index="5" address="0x000007FED446A235" symbolname="unknown"/>

<stackStatement index="6" address="0x000007FED44665B2" symbolname="unknown"/>

<stackStatement index="7" address="0x000000014A39D0A0" symbolname="deepcut::PostProc"/>

<stackStatement index="8" address="0x00000000002C1000" symbolname="unknown"/>

<stackStatement index="9" address="0x00000000002CD950" symbolname="unknown"/>

<stackStatement index="10" address="0x000000013F5A0000" symbolname="unknown"/>

<stackStatement index="11" address="0x00000001490CC287" symbolname="deepcut::PostProc"/>

<stackStatement index="12" address="0x00000000002CD950" symbolname="unknown"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x0000000000000000"/>

<register name="RBX" value="0x00000000002CC9D0"/>

<register name="RCX" value="0x00000000002CD298"/>

<register name="RDX" value="0x0000000000000000"/>

<register name="RSI" value="0x000007FED44665B2"/>

<register name="RDI" value="0x00000000002CD298"/>

<register name="RSP" value="0x00000000002CC3C0"/>

<register name="RBP" value="0x00000000002CD298"/>

<register name="RIP" value="0x000007FED453FCF7"/>

<register name="EFL" value="0x0000000000000202"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

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<binaryImage start="0x000007FEF83B0000" end="0x000007FEF85AF000" path="d3d9.dll"/>

<binaryImage start="0x000007FEF83A0000" end="0x000007FEF83A7000" path="d3d8thk.dll"/>

<binaryImage start="0x000007FEFA0E0000" end="0x000007FEFA2B5000" path="d3d11.dll"/>

<binaryImage start="0x000007FED7490000" end="0x000007FED74B1000" path="dxva2.dll"/>

<binaryImage start="0x000007FEF2820000" end="0x000007FEF2838000" path="dhcpcsvc.dll"/>

<binaryImage start="0x000007FEFC850000" end="0x000007FEFC8BD000" path="wevtapi.dll"/>

<binaryImage start="0x000007FEFC170000" end="0x000007FEFC1AD000" path="winsta.dll"/>

<binaryImage start="0x000007FEE6C80000" end="0x000007FEE6D1A000" path="adobe\CoreSync_x64.dll"/>

<binaryImage start="0x000007FEE6A60000" end="0x000007FEE6C74000" path="GROOVEEX.DLL"/>

<binaryImage start="0x000007FEE5980000" end="0x000007FEE61FE000" path="GrooveIntlResource.dll"/>

<binaryImage start="0x000007FEE62B0000" end="0x000007FEE62E5000" path="EhStorShell.dll"/>

<binaryImage start="0x000007FEFB9A0000" end="0x000007FEFBACC000" path="propsys.dll"/>

<binaryImage start="0x000007FEE5310000" end="0x000007FEE597E000" path="GROOVEEX.DLL"/>

<binaryImage start="0x0000000074790000" end="0x000000007482D000" path="msvcr90.dll"/>

<binaryImage start="0x0000000069540000" end="0x0000000069613000" path="msvcp90.dll"/>

<binaryImage start="0x0000000069AE0000" end="0x0000000069B0F000" path="ATL90.dll"/>

<binaryImage start="0x000007FEE4D00000" end="0x000007FEE511A000" path="OFFICE.ODF"/>

<binaryImage start="0x000007FEE4490000" end="0x000007FEE4CF5000" path="GrooveIntlResource.dll"/>

<binaryImage start="0x000007FEFB580000" end="0x000007FEFB595000" path="nlaapi.dll"/>

<binaryImage start="0x000007FEF2840000" end="0x000007FEF2851000" path="dhcpcsvc6.DLL"/>

<binaryImage start="0x000007FEFAA30000" end="0x000007FEFAA7F000" path="AudioSes.dll"/>

<binaryImage start="0x000007FEFBBA0000" end="0x000007FEFBBEB000" path="MMDevAPI.dll"/>

<binaryImage start="0x000007FEF17B0000" end="0x000007FEF17D0000" path="wlanapi.dll"/>

<binaryImage start="0x000007FEF27F0000" end="0x000007FEF27F7000" path="wlanutil.dll"/>

<binaryImage start="0x000007FECBBB0000" end="0x000007FECC90F000" path="ig9icd64.dll"/>

<binaryImage start="0x000007FEE1440000" end="0x000007FEE259D000" path="igc64.dll"/>

</binaryImageSet>

<dumpType>

Mini

</dumpType>

This topic has been closed for replies.

1 reply

July 24, 2018

Hi

Can you check in Windows event viewer in the application log to see if they are any errors related to Photoshop.exe, if there is post it here in this thread

Also have you tried resetting Photoshop preferences, you can manually delete the preferences by going to this location

C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Adobe Photoshop CC 2018 Settings

and deleting this file

GordonA56Author
Participant
July 30, 2018

So the issue turns out to be the Dell USB-C drivers, the display drivers. Once you remove those it works again.

I have not found a solution yet.