Participant

Question

Photoshop 2019: Generator error

Forum|Forum|7 years ago
February 18, 2019
9 replies
15883 views

If you select Export as or Save for web on PSP 2019 I get the error message Photoshop 2019: Generator error "If the problem persists remove any third-party plugins or try reinstalling Photoshop" . I tried to uninstall all the CC cloud and all applications using the adobe cleaner but nothing. If I install only the CC2018 here it works Does anyone know how to solve on the operating system WIN 10?

[Title shortened for brevity by moderator. Was “Photoshop 2019: Generator error "There is a problem with Generator. Please quit Photoshop and try again. If the problem persists remove any third-party plugins or try reinstalling Photoshop"]

This topic has been closed for replies.

S

Steve Skinner

Known Participant

Heads up everyone. By now, a lot of you have found the MalwareBytes solution I posted on this thread awhile ago. Well, I just wanted to give you a heads up...

Today I got an update to the MalwareBytes software, and the same generator error started showing up again when starting Photoshop. Turns out, the MalwareBytes update removed all entries I previously had created in the allow list, including C:\Program Files\Adobe\Adobe Photoshop 2020\node.exe.

So, if you find this generator error coming back again, it's probably the same thing. Just check your MalwareBytes allow list. You probably got a software update for it too, and it nuked your allow list settings like it did mine. Pain in the butt, but easy to solve.

Have a great day everyone!

Colin Southern

Known Participant

I've been chasing this all morning. Finally found the solution (for me anyway) - it was being caused by MalwareBytes, who are aware of it. THis link for more info and the work-around: https://forums.malwarebytes.com/topic/254622-latest-update-breaks-photoshop/?tab=comments#comment-1349869

B

bobbyatk

Inspiring

I finally gave up and did a forced install of Win 10 and updated PS to 2020, that finally made the Generator Error go away.

S

Steve Skinner

Known Participant

Just curious. Do you have MalwareBytes installed?

B

bobbyatk

Inspiring

I do have malwarebytes installed, and added the exception for node.js, no help. I even put java back on the computer in desperation. The error appeared in various places in PS workflow. I also tried deleting and restoring from a (pre error) back up, the logs in the Generator folder, and then the complete Photoshop 2018 Settings folder, no improvement. As I mentioned and others confirmed, turning off Enable Generator just resulted in it re-enabling itself (I do use Export As:). The only fix that stuck was upgrading to Win 10, which then allowed CC panel to install PS 2020, so far has not shown the error. Good luck, sorry we have to figure this out ourselves, considering what we pay.

Luisito77

Participating Frequently

The Malwarebytes solution listed below fixed it for me after hours of trying the different options.

Lairyliam

Participant

+1 Malwarebytes fix worked instantly.

S

Steve Skinner

Known Participant

I just started running into this with Photoshop 2020. After chasing down potential solutions with Photoshop, I ultimately found that it had to do with MalwareBytes that I have installed. I just needed to add this one file to the allow list in MalwareBytes:

C:\Program Files\Adobe\Adobe Photoshop 2020\node.exe

After that, everthing works fine. No more generator errors.

ABowenStudios

Participant

Winner!!! Thank you so much for figuring this out and going through all the pain....

T

tonyschwartz

Participant

I was able to fix this problem. Adobe support helped me track down the root cause. Not sure if it's the same for everyone else, but in my registry, there was a setting that was pointing to a directory on a drive that I have since removed. Previous to finding this solution, I had uninstalled photoshop (both 2019 and 2020 affected) and ran the cleaner tool, followed tons of directions and the problem remained. Eventually, the following simple fix took care of it for me. I hope it helps you too!

Steps :-

Please Close Photoshop cc

Open Task manager and close all Adobe processes

Then Go to the start menu on Windows and type regedit. Then...

Go to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

When there, on the right-side Window under "Name" you will see a line for "Personal"

On the right of that is "Data" and next to "Personal" please remove it (or fix the value)

Then click on File and exit Regedit. Restart Photoshop and use it.

Enjoy!